How much are emergency parts runs eating into your budget? When was the last time you had confidence in your inspection data? Are you making CapEx decisions based on guesswork?
These are the types of questions we obsess over at HappyCo. Every solution starts with real pain points that property owners and managers face. It's why we build tools based on what our customers actually need–from AI-powered maintenance scheduling to streamlined unit turns.
With our 2025 Customer Advisory Board, we’re taking this approach next level. This dynamic group of leaders–from maintenance veterans to technologists and operations execs–have been there, done it. They've mastered centralization, transformed how teams use technology and created specialist roles people want. Lucky for us, their insights shape what's coming next.
Without further ado, we introduce to you our coveted CAB crew:
Bhavnesh Jaraim
Chief Information Officer
Boardwalk Rental Communities
With extensive experience across real estate, oil and gas, finance, and telecommunications, Bhav excels in technical operations, IT governance, and business intelligence. His strategic engagement and team leadership drive innovation in technology integration.
“When we talk about centralization at the site or community level, it's really a centralization of the technology stack. The critical question is how we effectively bring technology solutions together and ensure seamless data flow. What we've learned is that speed of integration directly translates to value—the faster you can integrate technologies, the quicker an organization can unlock its true potential” – Bhav on Exploring Centralized Maintenance, Episode 4
Dave Andrews
Vice President of Maintenance
Bell Partners Inc.
Managing 45 high-rise, mid-rise, and garden-style apartment buildings between Boston and Florida, Dave excels at building and growing maintenance teams. His solution-oriented approach focuses on developing consistent, intelligent processes across diverse markets, overseeing a portfolio of 17.5K units.
Dustin Lacey
Chief Technology Officer
Mark-Taylor
Dustin is a real estate executive delivering more than 18 years of award-winning and hands-on general management, business development, marketing, branding, communications, sales, and distribution experience.
“Centralization gives you relief as an operator, and it creates upward mobility for your staff. They find that specialist roles give them more happiness. They enjoy being ‘good’ at something, and we are paying these specialists more.” – Dustin in Multifamily Executive
Heidi Turner
Principal & Cofounder
Blanton Turner
A passionate advocate for mentorship and exceptional experiences, Heidi shapes company culture while leading residential property operations. She inspires teams, partners, and clients to challenge assumptions, consistently pushing beyond the status quo to drive innovative solutions.
“We're a people-focused company, and we always say people are the most important thing. As we go through our journey, we constantly ask: Can this be done through technology? Can this be done with people? The challenge is that we either overestimate how much people can do just trying to change a workflow or underestimate the technology piece. And sometimes, it's the exact opposite. It's always about finding the right balance.” – Heidi notes in The Digible Podcast
Jeff Derricott
Director of Operations - IT and Process Strategy
Thomas Safran & Associates
Jeff is an innovative Civil Engineer fueled by a passion for people, operations, and the spaces and environments where they interact with each other. With diverse work experience in research, management, data science, and systemization, he is undaunted by newness and the unknown.
Jarin Dallalio
Regional Vice President
Carrollton Properties
Bringing strategic vision to multifamily operations, Jarin helps teams make data-driven decisions while maintaining strong on-the-ground expertise. His comprehensive understanding of property operations builds resilience and drives portfolio value.
“From my vantage point at Carrollton Properties, I've seen how strategic use of technology and data can transform our operations. It's all about empowering our teams to make smarter, more informed decisions. The key is to blend our on-the-ground expertise with innovative solutions. That's how we're building resilience and driving value across our portfolio.” – Jarin Dallalio
John Barr
Director of Leasing and Innovation
The Dinestein Companies
John identifies and implements technologies that make a real difference for employees and residents across The Dinerstein Companies' nationwide portfolio. His focus on operational and financial performance helps teams work more efficiently while improving resident satisfaction.
“When we started centralizing, our goal was to bring solutions in-house that strip away mundane tasks and operational inefficiencies from our on-site teams. By the time a work order reaches them, it's already vetted and streamlined, allowing our maintenance professionals to focus on what they do best - solving problems and delivering exceptional service.” - John on Exploring Maintenance Centralization, Episode 10
John Birkhofer
Director of Advantage Solutions
Greystar
John is a recognized expert and thought leader in business strategy and operations. He’s passionate about modernizing and simplifying processes while guiding teams to develop the skills needed to exceed corporate goals and business objectives.
Leah Rimpler
Senior Director of Technology Services & Product Management
Greystar
Leah brings nearly two decades of technology leadership to Greystar with a proven track record of driving innovation across product development, global strategies, and technology services. She oversees software training, support, and business applications that transform how property management teams operate.
“At the core of Greystar is our customer service. We’re always striving to ensure we’re keeping up with the latest trends, communicating with residents they want to be engaged, not just how we see fit.” – Leah in This Interview with Updater
Mylisa Rostel
Chief Executive Officer
Anchor NW Property Group
A pioneer of fully centralized multifamily management, Mylisa leads a team managing 36 properties. Her comprehensive experience across all business facets drives innovation in property operations and team development.
“Traditional industry experience can actually hold you back. We need teams who understand that every maintenance decision affects NOI and how. That mindset can be a game-changer for both efficiency and quality.” – Mylisa quoted in Anchor NW x HappyCo Success Story
Nathan McAuley
Chief Technology Officer
Avenue Living Asset Management
Leading cybersecurity, data analytics, and strategic initiatives, Nathan enhances experiences for residents, employees, and investors. His extensive IT expertise spans multiple industries, optimizing operations and fostering collaboration through technology.
“We are all hungry for data. At Avenue Living, we want a highly integrated data environment. At an operational level, we have multiple teams geographically dispersed, and we want them to share information. We also want a centralized function to allow this information-sharing. That’s the most important part when you are looking at software because that’s not something you can easily build out–a single pane of glass.” – Nathan on Exploring Maintenance Centralization, Episode 2
Nick Hecox
Director of Maintenance
Al Angelo
Nick oversees maintenance and capital projects across a dynamic portfolio, including over 2,200 residential units and 1 million square feet of commercial space. As the owner's representative for new development projects, Nick is pivotal in steering project execution and strategic development.
“Right now, the industry is all about centralization, especially on the management side. But I see very little movement on the maintenance side–except for HappyCo. Our group has maintained a centralized maintenance program for years. This approach has allowed us to clearly understand the needs at the site level and quickly allocate funds and support. What this has ultimately done is prevent our teams from feeling like they’re isolated on an island.” – Nick on Exploring Maintenance Centralization, Episode 6
Peter Kim
Chief Information Officer
Weidner Apartment Homes
Combining IT leadership with strong financial acumen, Peter delivers results through effective goal-setting and cross-functional team leadership. His expertise in cloud operations and program management drives continuous process optimization and team development.
Sherry Freitas
Executive Vice President
Cortland
A multifamily veteran specializing in operational efficiency and strategic growth, Sherry's experience spans global markets and specialized housing. Her expertise in business intelligence and operational scaling stems from managing large portfolios and driving strategic initiatives.
“People want us to do business with them the way they want us to do business with them, not the way we want to do business with them. We have to be really adaptive, and part of that is just making sure we have the right people on site who can be responsive and that our technology is working and easy.” – Sherry on The Multifamily Hangout
Jindou Lee is the CEO and Cofounder of HappyCo, a PropTech company that develops software and services to enable real-time property operations and asset management. Prior to his current role, Jindou also founded and exited two previous tech companies. Jindou spent most of his adult life growing up in Australia and graduated from the University of South Australia with a Bachelor of Visual Communications (Design). Following graduation, he worked at Midway Games where he led the User Interface team to work on classic titles such as Mortal Kombat, Gauntlet, and Dukes of Hazzard. Besides his love for technology, Jindou is also an avid real estate investor, ex-semi pro soccer player, and enjoys spending time with his family.
