Maintenance Workflows | HappyCo

Maintenance that just makes sense. Powered by JoyAI.

Remake maintenance workflows with modern tools to catapult resident retention, service team satisfaction, and overall productivity—all while simplifying inventory management and improving asset lifespan.

Real-time updates for service requests
Intuitive, digital make ready projects
Call Center with maintenance experts
Simplified inventory management
A man on a cellphone, with graphic elements representing HappyCo's Maintenance products
Service Requests

Real-time updates and self-serve

With real-time messaging, remote staffing, and self-service options, you’ll exceed resident expectations and elevate your team’s impact.

Maintenance Workflows | Service Requests | Rapid Response
Maintenance Workflows | Service Requests | Resident Self-Serve
Maintenance Workflows | Service Requests | Enriched Service Requests
Maintenance Workflows | Service Requests | Maintenance Portal
Maintenance Workflows | Service Requests | Resident Notifications
Maintenance Workflows | Service Requests | Unit Inventory
Maintenance Workflows | Service Requests | Surveys Ratings
Maintenance Workflows | Service Requests | Integrated PMS

Rapid Response

Your residents demand quick responses. With our Happy Force remote service team, your residents receive a reply in <4 minutes on average from an experienced maintenance technician.

*Response is via SMS with call options available.

Resident Self-Serve

Enable residents to solve simple maintenance items guided by our Happy Force techs, allowing onsite teams to focus on critical items.

Enriched Service Requests

For all service requests, Happy Force techs ask relevant questions to enrich ticket details, reducing time to close issues portfolio-wide.

Maintenance App 
& Dashboard

Perform service requests and supervise work in real time with our Maintenance mobile app and online manager dashboards.

Maintenance Portal

Residents can view live service request summary, status, and schedule, and message their assigned technician — no app required.

Resident Notifications

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Residents receive automated messages on technician arrival time and profile photo, and can easily reschedule appointments.

Unit Inventory

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Solve inventory challenges with item manuals auto-added to work orders, plus On-Hold and Do Not Repair alerts for unavailable or end-of-life items.

Surveys & Ratings

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Capture resident sentiment and uncover needed improvements empowering your team to action insights and boost overall resident satisfaction.

Integrated with your PMS

We work with all major PMSs, so your residents submit service requests the same way as today. Then maintenance teams work in HappyCo until the request is closed and lodged to your PMS.

Blanton Turner revamps service requests for an exceptional resident experience.
Read the Story

“Happy Force allows us to service our residents with the exceptional response time they desire and deserve, responding within 3 minutes of submitting a maintenance request!”

Heidi Turner
Heidi Turner
Principal & Cofounder
Blanton Turner
Read the Story
<4
Minutes avg. response time with SLA of 60 min guaranteed
5+
Years of avg. experience in apartment maintenance for Happy Force Techs
Unit Turn & Make ready

Digital make ready and inventory management

Consistently collect damages from move-outs with better documentation and leverage AI-optimized tools to better manage unit turns portfolio-wide.

Make Ready Projects

Improve Make Ready with automated scheduling and portfolio-wide visibility to monitor unit progress, speed turn, and address bottlenecks.

Inspections

Data quality determines your damage recovery. Our market-leading mobile inspections deliver better owner outcomes and resident experiences.

Work Orders

Work Orders are at the core of unit turn, and with AI-optimized work orders and a user-centric app, speed turn and decrease vacancy days.

Vendor Management

Ease vendor scheduling and communications to save your onsite teams time. And with vendors informed before arrival, you’ll reduce turn times.

Inventory Management & Procurement

Unlock seamless inventory control across your properties to manage supplies effortlessly, for faster market-ready units and cost control.

Integrated With Your PMS

When a move out is flagged in your PMS, a Make Ready is automatically scheduled in HappyCo. Your teams work solely in HappyCo during the turn process; and when the unit is marked Ready in HappyCo, it is completed in the PMS, triggering your leasing workflow*.

*Leasing workflow triggered in MRI, ResMan, and RealPage only.

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Maintenance Workflows | Unit Turn Make Ready | Inspections
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Maintenance Workflows | Unit Turn Make Ready | Work Orders
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Maintenance Workflows | Unit Turn Make Ready | Vendor Management
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Maintenance Workflows | Unit Turn Make Ready | Inventory Management Procurement
Maintenance Workflows | Unit Turn Make Ready | Integrated PMS
Maxus speeds unit turn and make ready, with significantly faster move-outs and move-ins. 

“The time-savings is substantial. Before, turning a unit required multiple visits to assess requirements. With HappyCo, they log right in and see any inspection, eliminating those extra visits.”

Rae Schnabel
Rae Schnabel
Director of Sustainability & Special Projects
Maxus Properties
Read the Story
1 Day
Labor saved on average for move-out process
$50K
Equivalent labor hours saved annually on move-ins
GoldOller flips on the switch for effective turns with higher resident chargebacks and fewer disputes.

“The numbers don’t lie. 
Since implementing HappyCo, resident disputes at Timberlake have dropped 82%. And we’ve increased damage charges collected 
by 17%.”

Stephanie Robledo
Stephanie Robledo
Asst Property Manager at Timberlake
GoldOller Real Estate Investments
Read the Story
17%
Increase in resident chargebacks collected
82%
Drop in resident disputes
Aspen Heights exceeds their expectations for student turn KPIs with a significant boost in damage recoveries.

“With the risk of subjectivity in unit inspections and damage charges without adequate support, this tool was extremely helpful in maintaining consistency across the entire portfolio.”

Demi Sterling-Kinney
Demi Sterling-Kinney
‍Vice President of Operations
Aspen Heights Partners
Read the Story
$22K
Increase in damage charges per property portfolio-wide
$780K
Projected annual increase in total damage charges
Recurring Maintenance

Intelligent work orders and after-hours calls

Alleviate everyday maintenance tasks with AI-enriched work orders, after-hours call management, and better life safety workflows.

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Maintenance Workflows | Recurring Maintenance | Intelligent Work Orders
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Maintenance Workflows | Recurring Maintenance | Call Management
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Maintenance Workflows | Recurring Maintenance | Maintenance Call Center
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Maintenance Workflows | Recurring Maintenance | Fire LIfe Safety
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Maintenance Workflows | Recurring Maintenance | Curb Appeal
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Maintenance Workflows | Recurring Maintenance | Inventory Management Procurement
Maintenance Workflows | Recurring Maintenance | Integrated PMS

Intelligent Work Orders

Giving maintenance techs more context and better resources to resolve work orders faster means less time wasted and 5-star service from start to finish.

Call Management

Reduce unnecessary wakeup calls and route missed calls, turning every call into an opportunity to increase staff impact and deliver incredible customer service.

Maintenance Call Center

With Happy Force, your day-time and after-hours calls are triaged by our experienced service team remotely, who communicate directly with residents, saving onsite teams valuable time.

Fire & Life Safety

Protect residents with scheduled inspections and automated work orders for all life safety, and easily manage replacement schedules for crucial items like smoke detectors.

Curb Appeal

Your properties speak for themselves. Create eye-catching communities with streamlined inspections and hassle-free task management.

Inventory Management & Procurement

Unlock seamless inventory control across your properties to manage supplies effortlessly, for faster maintenance and cost control.

Integrated with your PMS

Our maintenance tools integrate with most PMSs; resident data is added to work orders generated from Call Management and Call Center; life safety and curb appeal work orders completed in HappyCo display in your PMS.

HNN streamlines call management and after-hours emergency work order creation.

“It gives us a dashboard where we can see portfolio-wide what's on hold, what's still being completed, and how quickly the staff is responding to those urgent or priority requests.”

Owen Fleming
Owen Fleming
‍Director of Capital Projects
HNN Communities
Read the Story
7500
Units serviced by Call Management
Blanton Turner impacts service team daily work and after-hours calls.

“Happy Force techs are getting the details and running through a few basic troubleshooting items so that my team can come in and just solve the problem if it wasn’t already resolved.”

Leslie Haynsworth 
Leslie Haynsworth 
General Manager at Arrivé Seattle
Blanton Turner
Read the Story
45%
After-hours calls deflected
20%
Time saved for onsite maintenance
Maxus tackles fire and life safety and saves big on bulk equipment purchases.

“We now get a better discount on fire and safety products. Previously, we may have not kept up to that scale, and we wouldn't have been getting those bulk discounts – which have been a home run for us.”

Alex Cuenca
Alex Cuenca
Director of Asset Performance
Maxus Properties
Read the Story
18%
Savings on life safety equipment
Preventative Maintenance

Automated schedules and smart recommendations

Extend useful life and control costs with automated preventative maintenance schedules and AI-powered purchasing recommendations.

Preventative Maintenance Schedules

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Easily configure preventative maintenance schedules for fixed assets or unit items in a few clicks, and Inspections and Work Orders are auto-scheduled for maintenance teams.

Smart Recommendations

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JoyAI intelligently assesses fixed asset and item data from expected lifespan to work order history to power proactive recommendations to manage costs effectively.

Warranty Tracking

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JoyAI tracks fixed asset and inventory item warranties, ensuring in-warranty items marked for repair are sent to the manufacturer, not repaired by your onsite team – for greater cost savings.

Do Not Repair

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When an item is repaired multiple times and the estimated repair costs approach or surpass a new purchase, JoyAI badges the item with a Do Not Repair alert.

Energy Star & Recall Tracking

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From recalls to Energy Star details, JoyAI keeps your team informed of critical compliance across your properties.

Integrated With Your PMS

When a move out is flagged in your PMS, a Make Ready is automatically scheduled in HappyCo. Your teams work solely in HappyCo during the turn process; and when the unit is marked Ready in HappyCo, it is completed in the PMS, triggering your leasing workflow*.

*Leasing workflow triggered in MRI, ResMan, and RealPage only.

Maintenance Workflows | Preventative Maintenance | Preventative Maintenance Schedules
Maintenance Workflows | Preventative Maintenance | Smart Recommendations
Maintenance Workflows | Preventative Maintenance | Warranty Tracking
Maintenance Workflows | Preventative Maintenance | Do Not Repair
Maintenance Workflows | Preventative Maintenance | Energy Star Recall Tracking
Scheduling & performance

Work assignment and reporting

Power up your team’s productivity with AI-optimized scheduling and a skills database, plus get instant insights with real-time reporting.

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Maintenance Workflows | Scheduling Performance | Work Assignment
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Maintenance Workflows | Scheduling Performance | Technician Profiles
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Maintenance Workflows | Scheduling Performance | Maintenance Team Dashboard
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Maintenance Workflows | Scheduling Performance | Multi-Property Team Views
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Maintenance Workflows | Scheduling Performance | Insights

Work Assignment

Simplify and speed up daily work assignments across teams, techs, and properties. JoyAI matches technician skills, proximity, and schedules, maximizing service time and boosting productivity.

Technician Profiles

Promote your team’s strengths with a skills and certifications catalog. Technicians can update their individual profiles and promote their skills, so you can better match their unique abilities to every work order.

Maintenance Team Dashboard

Get at-a-glance insights for each member of your maintenance team by capacity, resident rating, completed work orders, and more; plus view your real-time property or regional KPIs instantly.

Multi-Property & Team Views

Better prioritization of work is often as simple as better oversight. With personalized views for multi-property, supervisors, and individuals, raise team productivity and engagement.

Insights

Put powerful business intelligence within reach. Make the most of HappyCo’s best-in-class data collection with rich visualizations, digestible data, and analytics for managing maintenance across your entire portfolio.