Capture and respond to every missed call with an automated property management answering service that keeps residents and prospects in the know. With integrated work order creation, on-call scheduling, and resident communication features, you’ll have the tools to deliver incredible customer service, every time.
Empower callers with smart IVR tools that keep them informed at every step. HappyCo's property management answering service, Call Management, automatically captures and routes unanswered calls and after-hours emergency maintenance requests, so you can respond faster. Save time with drag-and-drop on-call scheduling, and send residents a photo of assigned technicians so they know who will come knocking to fix the issue.
“Call Complete has taken our customer service to the next level. We previously relied on a live answering service, but we weren't getting messages as quickly as we needed. Now we get real-time alerts with audio as well as message transcriptions, which makes it easier to review missed calls and take immediate action. My community managers love the simple on-call maintenance scheduler and consistently refer to the detailed audit trails to ensure their teams are responding appropriately to after-hours emergency requests."
Auto-generate work orders from missed emergency maintenance calls with Tasks, then assign, filter, and group them so team members can identify urgent projects more quickly. Resolve issues faster and provide techs with maximum context by uploading photos, notes, and other rich details for every action item.
With Insights, you can see what’s working and what’s not … and easily pivot to address unmet resident needs. Resident satisfaction surveys help you identify the bottlenecks and trends that can negatively impact customer service. Set your team up for success with customizable dashboards that help you benchmark performance across your portfolio.