HappyCo Privacy Policy

1. Introduction

HappyCo is the leading real-time operations platform for inspecting, managing and monitoring residential properties and commercial facilities. We collect information from various entities, defined below. The use of “you” and “your” throughout this Privacy Policy will, depending on the context, refer to a Property Manager, Tenant, or Visitor.

• Property Managers: You hold an account with HappyCo as a prospective, current, or former user of a HappyCo solution, such as Happy Inspector, Happy Tasks, Happy Manage, among other solutions we offer
• Tenants: You reside or resided in a property that is managed by a Property Manager using a HappyCo solution
• Visitors: You are browsing our Sites, have applied for a career at HappyCo, or have registered to attend any of our HappyCo-hosted events/webinars
  

2. What Types of Personal Information Do We Collect?

Information You Give Us as a Visitor.

You may give us information by contacting us by phone or email for information or customer service or filling out any forms on the website.

The categories of information include:

• Contact information, such as name, address, location, email, and telephone number
• Online identifiers, such as IP address, cookies, username, and password
• Professional or employment-related information, for Visitors who have applied for a position with HappyCo in our Careers portal or have registered for an event/webinar

Information We Automatically Collect from Visitors.

Like many website operators, we collect information that your browser sends whenever you visit our website.

This includes Log Data, such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Sites that you visit, the time and date of your visit, the time spent on those pages and other statistics, and whether you reached our page via a social media or email campaign. This information may be collected via several technologies, including cookies, web beacons, clear GIFs, canvas fingerprinting and other means, such as Google Remarketing and Facebook Pixel.

You can control cookies in your browser to enable or disable them. Learn more in our Cookie Policy.

Information We May Collect from Property Managers.

If you have signed up for a HappyCo solution, we may collect the following categories of information:

• Contact information, such as name, address, location, email, and telephone number
• Commercial information, such as property records, deeds, titles, or other purchase histories
• Financial information, such as bank account or credit card number, for HappyCo account holders
• Electronic, visual, or similar information. While our solutions are intended only for Property Managers and Tenants to take videos or photographs of property conditions, persons may accidentally be captured. We do not review either videos or photographs; not to determine whether an identifiable person has been captured or for any other purpose. Property Managers and Tenants are able to delete and re-take videos and photographs to avoid capturing themselves or another person in the photograph
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Information We May Collect from Tenants.

If you are a Tenant of a property managed by a HappyCo solution, we may collect the following categories of information in our role as a service provider to Property Managers:

• Contact information, such as name, address, location, email, and telephone number Demographic information, such as age and gender
• Commercial information, such as records of leasing history
• Audio or similar information, such as call tracking, SMS communication, call routing, call recording, call classification, call transcriptions, specific information about the caller, and carrier information of incoming phone calls
• Electronic, visual, or similar information. While our solutions are intended only for Property Managers and Tenants to take videos or photographs of property conditions, persons may accidentally be captured. We do not review either videos or photographs; not to determine whether an identifiable person has been captured or for any other purpose. Property Managers and Tenants are able to delete and re-take videos and photographs to avoid capturing themselves or another person in the photograph
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• Any other custom fields that may be configured by Property Managers. These custom fields should not be used to store Tenants’ sensitive personal information, but may hold other Tenant information useful to Property Managers

Information we may collect from you in any or all of the above roles:

• Information about the Sites that you use, how often you use them, and your responses to the offerings and advertisements presented or made available by us;
• Information about the searches you perform on our Sites and how you use the results of those searches;
• Transaction-related information (such as credit card or other preferred means of payment, billing information, credit card number, expiration date, billing address and/or a history of purchases through our Sites);
• Customer service information about you as a user of our Sites;
• Location data;
• Information about any devices, connections and methods used to access and interact with us;
• Other information specifically related to your use of Sites, including information that you publicly post using tools made available by us;
• Information based on your usage of our Sites (“Usage Data”), which may be collected automatically by us or the services (or third-party services within our Sites), which can include the IP addresses or domain names of the computers utilized by the users who use the Sites, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (such as successful outcome and error), the country of origin, the features of the browser and the operating system utilized by the user, the various time details per visit (such as the time spent on each page within the Sites) and the details about the path followed within the Sites with special reference to the sequence of pages visited, other parameters about the device operating system and/or the user's IT environment, and data, conversion rates, marketing and conversion data and statistics, reports, analytics data, reviews and surveys. Usage Data may sometimes be essentially anonymous when collected, but could be used indirectly to identify a person;
• Personal information from all communications with Site end users including, without limitation, text messages, faxes, telephone calls, and regular “snail mail,” as well as from third-party outside sources including database vendors

Information We Collect from Third Parties.

We may receive information about Property Managers from third-party data brokers. We do not share information we receive in this manner further unless de-identified or aggregated.

If you access our Sites through third parties (e.g., Facebook or Google), or if you share content from our Sites to a third-party social media service, the third-party service will send us certain information about you if the third-party service and your account settings allow such sharing. The information we receive will depend on the policies and your account settings with the third-party service.

3. How Do We Use Personal Information?

We use your personal information as follows:

• To provide Property Managers with the solutions on our platform that they have purchased
• To market our solutions to Property Managers or Visitors
• With respect to website cookies, to share with third-party marketing partners to provide tailored advertising on our Sites or other websites that you may visit
• To analyze Sites usage and improve the solutions offered
• For market research, project planning, troubleshooting problems
• To provide Visitors with employment opportunities
• For detecting and protecting against error, fraud or other criminal activity
• We may use de-identified and aggregated information for marketing purposes or in connection with our business
  
• To operate and improve the Sites and services available through us;
• To personalize the content and advertisements provided to you (including to present offers to you on behalf of business partners and advertisers);
• To fulfill your requests for tools, software, functionality, features and other products, and services;
• To communicate with you and respond to your inquiries;
• To conduct research about your use of our products; and
• To help offer you other products, features or services that may be of interest;
• To provide customer support and technical assistance;
• For administration of your account.

4. How Do We Share Personal Information?

Affiliates and Service Providers. We share your information with our third-party service providers and any subcontractors as required to offer you our products and services. For example, we use Breezy to manage our job applicant and recruiting portal.

Third Party Marketing and Advertising Organizations. With respect to website cookies, we share your information with third party marketing and advertising partners to market our Services on our Sites and other websites that you may visit. Learn more in our Cookie Policy.

De-identified and Aggregated Information. Information that has been de-identified and aggregated is no longer considered personal information that can be directly associated with any specific individual. We may share and disclose such information.

Third Party Links and Websites. Our Sites may contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any data to these websites.

Disclosures Required by Law. We may be required to disclose your data in response to lawful requests by public authorities, including to meet law enforcement requirements. We may be under a duty to disclose or share your personal information in order to comply with any legal obligation, to enforce or apply our terms and conditions and other agreements, to protect our rights, property, or safety, or the protect the rights, property, or safety of others. This includes exchanging information.

5. Product SMS and Voice Communications

HappyCo and its products, including Happy Force, Call Complete (also referred to as Call Management), and Happy Property Manager (HPM), may collect and use your mobile phone number to facilitate communications related to the services you have enrolled in or consented to receive. Mobile numbers may be collected through our website, mobile applications, leasing agreements, or other product interfaces with your explicit consent. For all programs, you may reply HELP to any message for assistance, or STOP to any message to unsubscribe at any time. Any text messages sent and/or received via SMS are subject to standard text messaging rates. Additionally, text messages or voice calls sent and/or received via SMS may count towards a quota depending on your carrier’s plan. Text messaging, and voice rates, and quotas can normally be found by asking your carrier. SMS usage is limited and any subscriber who sends more than ten (10) messages in a row may lead to restricted use and possibly termination of the use of our SMS platform and/or other services. We may post additional SMS usage policies from time to time. You shall comply with all laws, rules and regulations now or hereafter promulgated by any government authority or agency that are applicable to your use of any SMS services, the messages or content you post or send through our Sites or services or via SMS, or the transactions contemplated in this Agreement, including without limitation, the Telephone Consumer Protection Act of 1991 (“TCPA”), and all industry standards, self-regulatory guidelines and best practices, including without limitation as promulgated by the Cellular Telecommunications Industry Association (“CTIA”). As between you and us, you are solely responsible for compliance with all such laws with respect to your use of the Services, and any messages or content you post or send through the Sites or services.

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Happy Force

As a resident at a property using Happy Force services, you may receive SMS text messages sent by Happy Force on behalf of the property or management company you are associated with, related to maintenance request updates and service coordination. Standard messaging and data rates may apply. You may reply HELP to any message at any time for assistance. You may opt out of these messages at any time by replying STOP. Please note that opting out will prevent Happy Force from sending you SMS updates about your maintenance requests. If you need assistance with an open request, please contact your property management team directly.

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Call Complete / Call Management

By enabling Call Complete or Call Management within the HappyCo platform, you consent to receive SMS notifications, maintenance alerts, and emergency communications related to property operations, technician dispatch, and urgent facility events. Consent for these communications is obtained directly within the product at the time of enrollment or configuration. You may reply HELP to any message at any time to receive assistance and contact details for your property, or contact HappyCo Support at support@happy.co or https://support.happy.co. You may opt out at any time by replying STOP, or by contacting HappyCo Support at support@happy.co.
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Happy Property Manager (HPM) — Resident Communications

Residents of properties managed using HappyCo’s Happy Property Manager platform may receive SMS notifications related to maintenance requests, work order status updates, property alerts, and other tenancy-related communications. Consent for these communications is obtained through the Resident Communication Opt-In Agreement executed at the time of move-in as part of the leasing process. Standard messaging and data rates may apply. You may reply HELP to any message at any time for assistance. For help with an open request or your tenancy, contact your property management team directly. You may opt out at any time by replying STOP or by contacting your property management team directly.

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Data Sharing and Privacy

We will only use your mobile number for the purposes for which it was provided. We do not share your mobile number, SMS opt-in consent, or text messaging originator opt-in data with third parties or affiliates for marketing or promotional purposes. We share your mobile number with the telecommunications providers that deliver these messages on our behalf, and with other service providers as described in Section 4, solely to operate the messaging programs described in this section. All text messaging originator opt-in data and consent are excluded from the data sharing categories described in this Privacy Policy. All SMS and voice communications sent through HappyCo products — including Happy Force, Call Complete, and Happy Property Manager — are transactional and service-related only. No marketing, promotional, or advertising messages are sent through these channels. Any references to marketing communications, promotional consent, cookies, email subscriptions, or advertising elsewhere in this Privacy Policy apply exclusively to happyco.com website interactions and do not apply to product-based SMS or voice communications described in this section.

6. How Do We Respond to ‘Do Not Track’ Signals?

Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. We do not recognize or respond to browser-initiated DNT signals, as the Internet industry is currently still working toward defining exactly what DNT means, what it means to comply with DNT, and a common approach to responding to DNT.

7. Cookies

To make our Sites and services work properly, we sometimes place small data files called cookies, flash cookies, local shared objects, web beacons, pixels, single pixel GIFs, clear GIFs, and/or other technologies (“cookies”) on your device. A cookie is a small text or data file or other technology that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, shopping cart, or other preferences) over a period of time, so you do not have to keep re-entering them whenever you come back to the site or browse from one page to another. You can choose to accept or decline some cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, it is important to remember that many of our Sites and services may not function properly if your cookies are disabled. To learn more, please see our Cookie Policy. Here are some examples (not necessarily an exhaustive list) of how we use certain third-party cookies:

Google Analytics. We use Google Analytics. We use the information we get from Google Analytics only to improve this site. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Please refer to Google’s Privacy Policy for more information. You may also choose to download the Google Analytics opt-out browser add-on.

Facebook Pixel. We also use Facebook Pixel to deliver tailored advertising on our Sites and other websites that you may visit. You can learn more about how to control advertising cookies by visiting the Network Advertising Initiative’s Consumer Opt-Out link, the DAA’s Consumer Opt-Out link for browsers, or the DAA’s opt-out link for mobile devices. Please note that electing to opt-out will not stop advertising from appearing in your browser or applications and may make the ads you see less relevant to your interests.

8. Your Privacy Choices (Including CCPA)

Please contact us if you would like to request access and/or make any changes to your personal information.

Marketing Opt-Out. We may use your personal information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe instructions provided in any email we send, or you can contact us using the contact details provided in the “Contact Information” section below. You will still continue to receive service-related messages concerning products and services you have purchased (unless we have indicated otherwise).

Exercising Your Privacy Rights. We have listed the privacy rights for several jurisdictions below, but we understand you may have additional rights in your jurisdiction. You may contact us directly at any time about exercising your data protection rights. We will consider your request in accordance with applicable laws. 

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California Privacy Rights

If you are a California consumer, you have the following rights under the California Consumer Privacy Act of 2018 (CCPA):

• The right to know what personal information is being collected about you
• The right to know whether your personal information is sold or disclosed and to whom
• The right to say no to the sale of personal information
• The right to access your personal information
• The right, in certain circumstances, to delete the information you have provided to us
• The right to equal service and price, even if you exercise your privacy rights

Request for Information and Deletion (CCPA). California consumers have the right to request, up to twice in a 12-month period, that a business that collects personal information about the consumer disclose to the consumer the information listed below for the preceding 12 months. We have the right to request verification of your identity for all requests for information.

1. The categories of personal information it has collected about that consumer
2. The categories of sources from which the personal information is collected
3. The business or commercial purpose for collecting or selling personal information
4. The categories of third parties with whom the business shares personal information
5. The categories of personal information that the business sold about the consumer and the categories of third parties to whom the personal information was sold, by category or categories of personal information for each third party to whom the personal information was sold
6. The categories of personal information that the business disclosed about the consumer for a business purpose
7. The specific pieces of personal information it has collected about that consumer

To make such a request, please contact us at the information below.

Do Not Sell My Personal Information (CCPA). California consumers have the right to opt out of the sale of the consumer’s personal information. We do not sell your email address or other information to third parties. However, under the CCPA, some sharing of personal information necessary to provide you with personalized ads may be considered a “sale,” even if no money is exchanged, such as our use of Facebook Pixel and similar technologies. You may learn more about how to opt out of such personalized ads through our Cookie Policy.

Third Party Marketing. California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information to third parties for the third parties’ direct marketing purposes. We do not disclose your personal information to third parties for the third parties’ direct marketing purposes.

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Nevada Privacy Notice

Nevada law provides that Nevada residents may opt-out of the “sale” of “covered information” to third parties, including but not limited to name, address, social security number, and online service activity. Our uses of your Personal Information are not sales under Nevada law, so no opt-out is required.

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Rights for Residents of Other U.S. States

This section applies to residents of Colorado, Connecticut, Virginia, Utah, Oregon, Texas, Montana, and other U.S. states that have enacted comprehensive consumer privacy laws, to the extent those laws apply to us and are not preempted by another provision of this Privacy Policy.

Depending on your state of residence, you may have the right to: (1) confirm whether we process your Personal Information; (2) access your Personal Information; (3) correct inaccuracies in your Personal Information; (4) request deletion of your Personal Information; (5) obtain a portable copy of your Personal Information; and (6) opt out of the processing of your Personal Information for purposes of targeted advertising, the sale of Personal Information, or profiling in furtherance of decisions that produce legal or similarly significant effects.

You may submit a request to exercise these rights by emailing us at legal@happy.co. You may designate an authorized agent to submit a request on your behalf, subject to our ability to verify the agent’s authority to act on your behalf. We will respond to your request within the timeframe required by the applicable state law, and if we decline to take action on your request, we will inform you of the reason and, where required by law, provide you with a means to appeal our decision. If we deny your appeal, we will provide information on how to further submit a complaint to the attorney general or other applicable regulator in your state of residence.

9. Legal Bases for Processing (EEA and UK Individuals)

If you are from the European Economic Area or United Kingdom, our legal bases for collecting and using your Personal Information is as follows:

• As a processor for our Property Managers, we may process Tenants’ information including their contact information and any audio, electronic or visual data that Tenants may voluntarily provide for the purposes of facilitating inspections, work/maintenance orders and other communications between Property Managers and Tenants
• The performance of our contract with Property Managers or to enter into the contract and to take action on requests. For example, we may process information to register your account, bill for solutions, or contact you about your account
• Our legitimate business interests. For example, fraud prevention, maintaining the security of our network and services, direct marketing to you, and improvement of our services
• Compliance with a mandatory legal obligation. For example, accounting and tax requirements, which are subject to mandatory retention periods. We may also collect your Personal Information to record your requests to exercise your rights and to verify your identity for such requests
• Consent you provide where we do not rely on another legal basis. Consent may be withdrawn at any time
• In some limited cases, we may also have a legal obligation to collect Personal Information from you, in response to lawful requests by public authorities, including to meet law enforcement requirements, as described above in “How Do We Share Personal Information?”

If you have questions about or need further information concerning the legal basis on which we collect and use your Personal Information, please contact us using the contact details provided in the "Contact Information" section below.

11. International Transfers of Data

Any data that you provide to us may be accessed, shared or processed by our offices, located in the United States, and service providers located in the United States, if such data transfer is necessary for the specific purpose for which you submitted your data (such as the provision of goods or services under a written contract). 

This may entail a transfer of your personal information across international borders. The data protections standards may differ and be lower than the standards enforced in your jurisdiction. We maintain appropriate safeguards as required by applicable law for any personal information transferred internationally, and as required by applicable law, will seek your consent prior to such transfers.

12. Children’s Privacy

The Sites are not directed at individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us using the contact details provided in the “Contact Information” section below. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.

13. Change of Control

Personal information may be transferred to a third party as a result of a sale, acquisition, merger, reorganization or other change in control. If we sell, merge or transfer any part of the business, part of the sale may include your personal information.

14. How Do We Protect Personal Information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. For example, when possible, we use encryption to transfer and store data. We further limit access to this data using access controls and confidentiality commitments.

However, no website, application, or transmission can guarantee security. Thus, while we have established and maintain what we believe to be reasonable procedures to protect the confidentiality, security, and integrity of personal information obtained through the Sites, we cannot ensure or warrant the security of any information you transmit to us.

15. Policy Changes

We may change our Privacy Policy at any time. We encourage you to periodically review this Privacy Policy to ensure you are familiar with the most current version.