With the right multifamily answering service, every incoming phone call to your community can be an opportunity to increase resident retention, convert prospects, and deliver incredible customer service. To choose a call management technology that ensures high residence satisfaction, ask yourself three simple questions.
When people ask why we do what we do, our answer is short and sweet – We create quality products so customers can perform their roles more effectively and build better communities for their teams and residents. Here are their success stories.
“Happy Inspector was crucial to the success of my property’s most recent turn. The ability to have a live look at unit inspections, including images, made it possible to schedule vendors and order supplies more effectively than ever before. Most importantly, it saved time — the most precious resource during student housing turn.”
“One of the best features of HappyCo is how we can customize each quarterly inspection by property. For example, now we can add a tennis court at one specific property but not another, or include two model units instead of one — and deploy our updated forms instantly.”
“It's hard to quantify just how valuable the HappyCo Due Diligence software has been for us, but it's significant ... It's much easier to present property and unit issues confidently to the seller ... This would have been a much more difficult negotiation process previously, but with HappyCo it was easy, and there's several cases where we've seen a substantial return.”
“We don't spend money on software just to say we use this or that. Being a highly entrepreneurial company, it's all about maximizing spend, creating an ROI. HappyCo has done an outstanding job driving that process.”
Voices features perspectives from the multifamily community, from in-field experts to corporate leadership, providing a lens on emerging trends, leadership best practices, and critical advice.
Your due diligence playbook has arrived. Stonemark Management SVP of Operations Darlene Hunter covers best practices to make the acquisitions process as efficient as possible, sharing her inspiring career arc along the way.
Glennis is a writer/producer from San Francisco. Taking the city’s trains and buses with riders of all ages and backgrounds inspired Glennis to go into journalism and share people’s stories for a living. After graduating from Johns Hopkins University in 2013, she worked at CBS San Francisco as a program coordinator, public affairs producer, and ultimately full-time news writer for the KPIX 5 Morning News. She’s excited to enter the bustling startup world and tell HappyCo’s stories across channels.