Ep6 | Exploring Maintenance Centralization

In the sixth episode of our Exploring Maintenance Centralization webinar series, HappyCo welcomed Nick Hecox, Director of Maintenance at Al Angelo Company, to discuss the evolving landscape of maintenance in multifamily operations. Alongside our President, Ben Nowacky, Nick shared invaluable insights on how standardization and centralization are transforming the industry.

Here’s a snapshot of the key trends and insights covered:

• Centralized Data: Leveraging real-time KPIs and digital dashboards to inform data-driven decisions and improve maintenance outcomes.
• Preventative Maintenance: Strategies for implementing effective processes day one to drive long-term benefits for both residents and maintenance teams.
• Employee Retention: Boosting maintenance staff retention and experience by fostering a supportive culture and setting clear, attainable expectations.
• Maintenance Operations: The future is now. Harnessing standardized data and processes, and specialization driving the industry forward.

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Speakers:

Ben Nowacky‍

President at HappyCo

Ben Nowacky is the President at HappyCo and leads the product development and engineering teams across North America and Australia. In this role, Ben is responsible for executing the company’s overall product strategy while ensuring business continuity and data security. He leads with a customer-first methodology and promotes alignment between the product, engineering, and go-to-market teams. Prior to joining HappyCo in 2022, Ben was the Chief Product and Security Officer at Axcient and brings more than 20 years of product and technology experience to his role.

Nick Hecox

Director of Maintenance at Al Angelo Company

Nick Hecox oversees maintenance and capital projects across a dynamic portfolio that includes over 2,200 residential units and 1 million square feet of commercial space. As the owner's representative for new development projects, Nick is pivotal in steering project execution and strategic development. His leadership is characterized by a strong focus on team building, enhancing operational efficiencies, and advancing the maintenance program. Under his guidance, his teams are empowered to excel and innovate, ensuring robust maintenance operations that contribute significantly to the organization's success.