Call Complete is a multifamily call tracking tool that transforms your answering service from a cost center to a strategic asset. Smart IVR technology automatically captures and routes every missed call for faster resolution, providing your team with the tools to turn unanswered phone calls and after-hours emergency maintenance requests into opportunities to deliver incredible customer service, every time.
Designed exclusively for multifamily, Call Complete reduces the time spent scheduling on-call maintenance coverage, overseeing answering service operations, and triaging after-hours maintenance calls.
Visual voicemail and call recording
Easily manage and listen to all prospect and resident voicemails with voice transcription and other call details that help staff quickly determine the core need.
Customizable routing rules
Automatically create work orders from after-hours resident service calls, route prospects directly to your website, and provide teams with smart tools to manage after-hours emergencies.
Drag, drop, done
With intuitive drag-and-drop on-call scheduling, your team can create weekly, bi-weekly, and emergency on-call maintenance schedules in seconds. Yes, seconds.
Make sure residents feel safe with photo confirmation of who will be knocking on their door, as well as status updates for every after-hours service call. Quickly broadcast important messages to your entire community via email, phone call, or text/SMS. Protect tech privacy with a masked resident messaging channel.
Automatically send resident satisfaction surveys for emergency maintenance calls. Robust reporting helps you understand and improve answering service and after-hours maintenance team performance by property and region.
Record, manage, listen to, and share all prospect and resident voicemails.
Automatically create, manage, and communicate the status of work orders.
Get notified immediately when your team is unable to answer an incoming call.
Let residents know who will be knocking on their door to resolve a service call.
With unlimited backups and exception management, on-call scheduling has never been easier.
Manage after-hour resident emergencies and convert prospect inquiries into leases, even when your team is unavailable.
Easily match inbound calls to each unit and resident, and track all calls and work orders directly in your PMS.
Send satisfaction surveys to residents when their maintenance request is complete to help measure and improve performance.
Review comprehensive details of each emergency call including, actions, notes, photos, and videos.
Easily manage prospect and resident calls and add follow-up notes, as necessary.
Track call volume by day, property, or region, and monitor response and completion times.
Protect your team's personal numbers using masked resident communication tools.
Easily create, schedule, target, and deliver community announcements via phone call, email, or text message.
Call Complete is straightforward, and easy on your budget. You can use any phone to get started — no additional apps or technology required.