Call Complete
Capture, route, respond

Call Complete is a multifamily call tracking tool that transforms your answering service from a cost center to a strategic asset. Smart IVR technology automatically captures and routes every missed call for faster resolution, providing your team with the tools to turn unanswered phone calls and after-hours emergency maintenance requests into opportunities to deliver incredible customer service, every time.

Finally, an answer to multifamily call management

Designed exclusively for multifamily, Call Complete reduces the time spent scheduling on-call maintenance coverage, overseeing answering service operations, and triaging after-hours maintenance calls.

Visual voicemail and call recording
Easily manage and listen to all prospect and resident voicemails with voice transcription and other call details that help staff quickly determine the core need.

Customizable routing rules
Automatically create work orders from after-hours resident service calls, route prospects directly to your website, and provide teams with smart tools to manage after-hours emergencies.

Drag, drop, done
With intuitive drag-and-drop on-call scheduling, your team can create weekly, bi-weekly, and emergency on-call maintenance schedules in seconds. Yes, seconds.

More than an answering service

Call Complete integrates seamlessly with Tasks as well as leading PMS providers, so you can see and manage all calls and work orders in one place.

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Keep residents in the know

Make sure residents feel safe with photo confirmation of who will be knocking on their door, as well as status updates for every after-hours service call. Quickly broadcast important messages to your entire community via email, phone call, or text/SMS. Protect tech privacy with a masked resident messaging channel.

Getting better all the time

Automatically send resident satisfaction surveys for emergency maintenance calls. Robust reporting helps you understand and improve answering service and after-hours maintenance team performance by property and region.

Features

Visual Voicemail

Record, manage, listen to, and share all prospect and resident voicemails.

Tasks Integration

Automatically create, manage, and communicate the status of work orders.

Email Notifications

Get notified immediately when your team is unable to answer an incoming call.

Photo Confirmation

Let residents know who will be knocking on their door to resolve a service call.

Drag-and-Drop Scheduling

With unlimited backups and exception management, on-call scheduling has never been easier.

Customizable Routing Rules

Manage after-hour resident emergencies and convert prospect inquiries into leases, even when your team is unavailable.

PMS Integration

Easily match inbound calls to each unit and resident, and track all calls and work orders directly in your PMS.

Resident Satisfaction Survey

Send satisfaction surveys to residents when their maintenance request is complete to help measure and improve performance.

Detailed Audit Trail

Review comprehensive details of each emergency call including, actions, notes, photos, and videos.

Activities Dashboard

Easily manage prospect and resident calls and add follow-up notes, as necessary.

Actionable Analytics

Track call volume by day, property, or region, and monitor response and completion times.

Masked Numbers

Protect your team's personal numbers using masked resident communication tools.

Community Broadcast

Easily create, schedule, target, and deliver community announcements via phone call, email, or text message.

get started

Call Complete is an add-on with Happy Property Suite

Call Complete is straightforward, and easy on your budget. You can use any phone to get started — no additional apps or technology required.

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Call Complete answering service add-on

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Elevate conditions with high-value property processes

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Connect to leading PMS software with our Integrations

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Contact us to discuss pricing for your portfolio.
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