Customer Story
/
Blanton Turner

Property Management Leaders Putting People, Innovation and Centralization First

 
20%
time saved for onsite maintenance technicians
33%
reduction in time to close works orders portfolio-wide
3min
response time to residents who put in a work order request
20%
As a result, Blanton Turner saw a 20% time savings for onsite maintenance technicians.
20%
time saved for onsite maintenance technicians
33%
reduction in time to close works orders portfolio-wide
3min
response time to residents who put in a work order request
Unit Count
6.2K Units
PROPERTY Count
59 Properties
LOCATION
Seattle, WA

Success Metrics

7%

of service requests self-served by residents with Happy Force

$34.6k

in projected annual savings based on resident self serve*

45%

of after-hours calls deflected by Happy Force

$74.4k

in projected annual savings based on after-hours calls deflection**

*The national average maintenance visit cost is estimated at $100. Actual costs may vary due to salary and time to fix.

*The national average maintenance after-hours visit cost is estimated at $200. Actual costs may vary due to salary and time to fix.

Unit Count
6.2K Units
PROPERTY Count
59 Properties
LOCATION
Seattle, WA

Key Benefits

Reduced costs and improved efficiency
Time savings for onsite maintenance technicians
Better control of operations and inventory
A better, more enjoyable resident experience
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A checkmark icon inside a purple circle

The Property Management Company

Seattle-based Blanton Turner delivers real estate solutions for multifamily and student housing sectors. Prioritizing a people-first approach, they focus on redefining property management through innovation to enhance resident experiences. With an owner's mindset and deep development expertise, technology is the key to exceeding client and employee expectations.

The Situation

As a third-party property management company in multifamily, Blanton Turner juggles owner, onsite team, and resident needs across the Pacific Northwest on a daily basis. Blanton Turner turned to HappyCo for a centralized “one-stop shop” to make operations as smooth as possible and provide an outstanding experience to onsite workers and residents alike.

Portfolio management
  • Enhanced team communications
  • Better documentation management
  • Standardization of property inspections
Maintenance management
  • Streamlined work orders and requests
  • Enhanced resident satisfaction
  • Sourcing specialized maintenance techs

The Solution

The team started with HappyCo’s Happy Property and Happy Force solutions to simplify property maintenance and operations using a centralized model. Since then, the intuitive software and service have allowed teams to seamlessly handle unit turnover, implement preventative maintenance, conduct daily inspections, address service requests in minutes, and offer resident self-solve options.

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Property Management Leaders Putting People, Innovation and Centralization First

There’s no doubt that the real estate market today is tough for property managers and owners, with ever-increasing pressures around operations and maintenance, resident satisfaction, and boosting the bottom line.

The onset of the pandemic only accelerated the need for property management software that offers remote solutions – all from a central location – to operate safely and efficiently during lockdowns. But how? One of the major challenges in multifamily property management is that many companies simply don't know how to transition to a centralized model.

For Blanton Turner, continued expansion made it essential to centralize and streamline their operations and maintenance processes. In an effort to take its PMC and resident experience to a new operational level, the team tapped HappyCo to step in, integrating software solutions to streamline all areas of communications, operations, and maintenance. Here are just a few reasons why:

Centralize project information and communication

“Before HappyCo, we had a problem maintaining communication when it came to our team and the projects that needed to be done. A lot of time that information was lost in our day-to-day life, it was pretty chaotic.” - Antoine Harris, Facilities Manager at Blanton Turner

Recover damage from move-in and move-outs

“It was really tedious for our teams to have to compare move-outs and move-ins and to try to recover that high turnover expense.” - Leslie Haynsworth, General Manager at Arrivé Seattle

Implement preventative maintenance with simplicity and ease

"With Happy Force, our teams can handle maintenance and emergencies (water leaks, roof repairs) that can drive up damage costs if they’re not immediately addressed.” - Jesse Anderson, Director of Sustainability at Blanton Turner

Respond to work order requests efficiently and effectively

“Our maintenance personnel are able to show up and do their jobs during the day, leave things at night to the Happy Force team, not worry about the minor items during the day, and we don’t have any more personnel needs.” - Jesse Anderson, Director of Sustainability at Blanton Turner

Identify and score specialized maintenance technicians

“On a scale of 1-100, 100 being the most difficult job to fill in your unique sub-market, a maintenance technician in a multifamily building had a score of 99 in Seattle.” - Heidi Turner, Principal & Cofounder at Blanton Turner

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“We chose Happy Property because it’s simple, and simple is really smart. It was easy for our techs and staff to use, and it made everything so much easier.”

Heidi Turner,

Principal & Cofounder

Blanton Turner

“We chose Happy Property because it’s simple, and simple is really smart. It was easy for our techs and staff to use, and it made everything so much easier.”

Heidi Turner,

Principal & Cofounder

Blanton Turner

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Centralizing Operations and Maintenance Reduces Costs and Improves Efficiencies

Before engaging with HappyCo, Blanton Turner property managers came up against time-consuming, manual inspection processes, scattered information, and a lack of control when it came to maintenance. The team discovered that they needed a smart, simple solution that was easy for their staff and technicians to use.

“In addition to saving time for our staff to eliminate the manual process of move-ins and move-outs and assess the cost, we’ve really come up with a standard so anyone can do a move-in or move-out inspection, anyone can pass along those charges. We’ve created a new revenue line item to offset those damages that were previously there and to save our staff time.”
- Leslie Haynsworth, General Manager at Arrivé Seattle

“The more we spend time on our physical assets and the analysis of what the buildings need and the residents want, the more profitable our projects are and the better off our residents’ experiences are.” - Heidi Turner, Principal & Cofounder at Blanton Turner

20%
time saved for onsite maintenance technicians
33%
reduction in time to close works orders portfolio-wide
3min
response time to residents who put in a work order request
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“HappyCo has helped us attract more clients because we’re able to show them that we have standardized our operations, and we can easily show them reports of how our current properties are performing”

Beau Haugness,

Regional Maintenance Manager

Blanton Turner

“HappyCo has helped us attract more clients because we’re able to show them that we have standardized our operations, and we can easily show them reports of how our current properties are performing”

Beau Haugness,

Regional Maintenance Manager

Blanton Turner

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20%
time saved for onsite maintenance technicians
33%
reduction in time to close works orders portfolio-wide
3min
response time to residents who put in a work order request
20%
As a result, Blanton Turner saw a 20% time savings for onsite maintenance technicians.

Centralizing Operations and Maintenance Drives Significant Time Savings for Onsite Maintenance Technicians

Before implementing Happy Force, maintenance techs lost precious time on the phone with residents, troubleshooting and scheduling appointments before arriving at the unit. Happy Force helped create a standardized model, streamlining how Blanton Turner handled remote work orders.

“Happy Force has been able to jumpstart the process for us. They’re getting the details and running through a few basic troubleshooting items so that my team can come in and just solve the problem if it wasn’t already resolved.”
- Leslie Haynsworth, General Manager at Arrivé Seattle

“Instead of my team going back and forth trying to reach the resident and figure out the root of the problem, the Happy Force techs have been able to have been able to communicate with the resident and figure out and figure out what is the actual problem, get appliance details, offer quick fixes, etc.” - Jesse Anderson, Director of Sustainability at Blanton Turner

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20%
time saved for onsite maintenance technicians
33%
reduction in time to close works orders portfolio-wide
3min
response time to residents who put in a work order request
20%
As a result, Blanton Turner saw a 20% time savings for onsite maintenance technicians.

Centralizing with HappyCo Makes for Better Control of Operations and Inventory

“Before implementing Happy Property, our company operations weren’t standardized.” - Beau Haugness, Regional Maintenance Manager at Blanton Turner

What were once highly manual, time-consuming, and costly tasks quickly became a centralized software solution that created efficiencies in every area of property management and operations.

Reporting & Analytics

Formatted, customizable, and professional reports save time for teams. Property managers also tap into detailed analytics for owners to have visibility into maintenance and care.

Inspection Templates

HappyCo allows Blanton Turner to conduct seamless property, HUD, and move-in and move-out inspections using a clear and easy template.

Task Assignment

Work orders are all in one central place for onsite staff and third-party vendors. Service techs have a seamless way to plan and manage their day, including property walks, inspections, and preventative maintenance.

Customizable dashboards

With HappyCo, Blanton Turner collects measurable data in real-time and identifies which specific assets or teams need help/attention.

Resident Communications

HappyCo makes it simple to handle repair requests from residents, ensuring issues get resolved and assigned as quickly and efficiently as possible.

Centralizing Operations and Maintenance Create a More Enjoyable Resident Experience

With HappyCo’s Happy Force and Happy Property solutions, Blanton Turner noticed an immediate increase in operational efficiency while significantly improving resident satisfaction. Residents get responses to their work orders within 3 minutes of submitting them.

“The more we spend time on our physical assets and the analysis of what the buildings need and the residents want, the more profitable our projects are and the better off our residents’ experiences are.” - Heidi Turner, Principal & Cofounder at Blanton Turner

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“Everyone is concerned about time and how quickly things can get done. To us, responsiveness equals relationships. Even if you can’t solve a problem right away, they need that acknowledgment that we’ve heard their request.”

Leslie Haynsworth,

General Manager at Arrivé Seattle

Blanton Turner

“Everyone is concerned about time and how quickly things can get done. To us, responsiveness equals relationships. Even if you can’t solve a problem right away, they need that acknowledgment that we’ve heard their request.”

Leslie Haynsworth,

General Manager at Arrivé Seattle

Blanton Turner

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20%
time saved for onsite maintenance technicians
33%
reduction in time to close works orders portfolio-wide
3min
response time to residents who put in a work order request
20%
As a result, Blanton Turner saw a 20% time savings for onsite maintenance technicians.

Harnessing a Centralized, “One-Size-Fits One” Approach Proves Effective and Efficient

With the addition of HappyCo’s centralized software solution, Blanton Turner transformed outdated operations and maintenance processes in a way that benefits both property managers and residents. By increasing productivity for onsite teams, creating happier residents, and significantly improving profitability, HappyCo has become an integral part of the Blanton Turner team.

7% of service requests self-served by residents with Happy Force
$34.6k in projected annual savings based on resident self serve*
45% of after-hours calls deflected by Happy Force
$74.4k in projected annual savings based on after-hours calls deflection**
20%
time saved for onsite maintenance technicians
33%
reduction in time to close works orders portfolio-wide
3min
response time to residents who put in a work order request
20%
As a result, Blanton Turner saw a 20% time savings for onsite maintenance technicians.
20%
time saved for onsite maintenance technicians
33%
reduction in time to close works orders portfolio-wide
3min
response time to residents who put in a work order request
Sparkles graphicSparkles graphic
Watch the Video
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Watch the Video

Reducing work orders

Since implementing HappyCo, Blanton Turner’s analysis found a significant improvement in responses to work orders due to the software's ability to connect to remote maintenance technicians. As a result:

Blanton Turner can easily assign tasks to onsite staff or third-party vendorsWork orders are all in one, centralized placeMaintenance teams have one place to plan and manage their day.

Saving time for onsite teams

With HappyCo, property teams save considerable time on operations and maintenance every month, resulting in higher productivity and allowing them to focus on other essential things like resident satisfaction.

Responding to residents

Blanton Turner found that the platform made property managers' lives much easier by determining when and how to best communicate with each resident once a work order was submitted.

*The national average maintenance visit cost is estimated at $100. Actual costs may vary due to salary and time to fix.

*The national average maintenance after-hours visit cost is estimated at $200. Actual costs may vary due to salary and time to fix.

Video shorts

Essential Technology

Centralizing Maintenance

Resident Experience

Please note that positions and personnel mentioned in our customer stories may change over time as individuals transition within or leave the company.