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Happy Force takes care of everyday maintenance requests with a maintenance team that complements yours. Our maintenance experts connect directly with your residents to provide real help in real time.
Fast, efficient property maintenance makes for happy residents. Happy Force takes care of the small stuff so your onsite maintenance team goes where they’re needed, when they’re needed.
When dozens of maintenance requests come in at once, even a seasoned maintenance team can feel overwhelmed.
Tickets with incorrect or incomplete information slow down response times, necessitate multiple trips, and leave residents frustrated.
Your residents expect quick responses to maintenance requests, and failure to deliver can lead to decreased resident satisfaction, lower renewal rates, and damage to your reputation.
High turnover within your maintenance team can leave your crew short-staffed, overworked, and unable to keep your communities running.
Happy Force complements your maintenance team. Our industry-trained technicians expertly coach your residents through easy, everyday repairs—things like burned-out light bulbs and clogged toilets—so that your techs can focus on the bigger issues. And if there’s something you’d rather have your techs handle in person, just let us know. As always, you’re in control.
For Property Managers
By handling quick fixes virtually, we reduce the load on your maintenance team and make sure your residents get their issues addressed faster.
For Maintenance Techs
Our skilled technicians work directly with residents to take small issues off your plate. If we can’t resolve an issue ourselves, we’ll make sure the ticket has all the info your onsite team needs to follow up.
For Residents
Your residents want speedy maintenance that’s on their time. Our expert technicians coach them through everyday repairs. It’s safe, easy, and available when your residents are.
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“What we didn’t expect was that our residents would be ecstatic about being able to fix some of their own work orders; we’ve found that it’s giving them a real sense of empowerment and helping them learn new skills. In the digital age, residents still value the interpersonal connection provided by concierge-level service as much as intuitive technology, so it’s a win-win for all of us.”
“HappyCo helps us prevent neglected items from deteriorating — allowing us to reduce liability, drive down replacement costs, and raise NOI by 1.2%, or $1.5 million dollars.”
"Prior to Happy Force, our resident work order completion expectation was within 24 hours. Since rolling out Happy Force, on average, our residents get confirmation of their work order in less than 2 minutes, and within 20 minutes of submitting a ticket, they’re connected to a remote technician who can help them solve their issue."
“What we didn’t expect was that our residents would be ecstatic about being able to fix some of their own work orders; we’ve found that it’s giving them a real sense of empowerment and helping them learn new skills. In the digital age, residents still value the interpersonal connection provided by concierge-level service as much as intuitive technology, so it’s a win-win for all of us.”
Using your existing work order system, the resident submits a maintenance request. If appropriate, our team steps in, messaging your resident directly to schedule a virtual maintenance call.
At the agreed-upon time, we’ll connect directly with your resident via text message, phone, or video call—and provide them with real help in real time.
Our experienced technician walks the resident through diagnosing the issue, and if possible, making repairs—ensuring the whole time that the resident and your property are safe.
If we can’t address the issue completely, the ticket goes back in your team’s queue, now with all the information your maintenance team needs to follow up—model number, serial number, ..and diagnostic information—as well as detailed notes from the service call.
Reduce workload by taking small tickets off your team’s plate.
Accelerate response times with fast assistance for everyday repairs.
Optimize follow-up with detailed tickets your techs need to succeed.
Improve NOI by turbocharging your maintenance team.
Level up your maintenance with Happy Force
