Ep8 | Exploring Maintenance Centralization

In this special episode of Exploring Centralized Maintenance, our VP of Product Trevor Riley welcomes multifamily maintenance veteran Steve Jones, Regional Facilities Director at Devco Residential Group. This no-holds-barred discussion centers on real-world strategies for breaking through the status quo to bring maintenance teams into the 21st century. It explores the crucial role standardization and specialization play in upward mobility for teams and operations alike.

From winning over tech-skeptic technicians to data-driven breakthroughs, Steve sets the record straight: centralization is neither trend nor theory—it's the key to happier residents and even getting staff on board with new systems. This is a masterclass in modernizing multifamily maintenance–and it’s a must-listen. Here are just a few key takeaways:

• Efficiency Gains: Centralization streamlines maintenance workflows to expedite and even double daily work order completions while freeing up time for larger projects.
• Resident Satisfaction: Centralized operations unlock faster response times and better service, driving increased resident retention and positive reviews.
• Techs Empowered: On-demand access to centralized information levers up on-site decision-making, problem-solving, and overall job satisfaction.

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Speakers:

Trevor Riley‍

VP of Product at HappyCo

Trevor Riley is a product leader with extensive experience in the real estate and property management industries. He began his career at Vivint, a smart home company, then transitioned to Entrata, where he climbed the ranks for over a decade to become SVP of Product. Trevor took a two year break from multifamily proptech to serve as Head of Product at BiggerPockets, an online real estate investment resource and community, and has recently returned to the industry as VP of Product for HappyCo. You will most likely find Trevor in a hot tub with a good book or spending time with his wife and three boys exploring the mountains of Utah.
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Steve Jones

Regional Facilities Director at DevCo Residential Group

Steve Jones led maintenance operations for over 10 years at HNN Communities and is now the Regional Facilities Director at DevCo Residential Group. Both organizations operate under property management company DRG. Steve ensures properties meet high standards of quality, safety, and efficiency, with expertise in developing and implementing maintenance strategies proven to enhance property value and the experience for both residents and maintenance teams. His leadership has set industry standards that continue to influence facilities and maintenance management across the industry.

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