Special Edition | Exploring Maintenance Centralization

In this special edition of our Exploring Maintenance Centralization webinar series, HappyCo’s President, Ben Nowacky, and CEO, Jindou Lee, hosted an Ask Me Anything (AMA) on the state of centralized maintenance, all the AI buzz in multifamily, and HappyCo Plugins. 

This special edition episode sparked a lively discussion on how multifamily owners, operators, and vendors are benefitting from a truly open API marketplace, breaking down siloed processes and systems to push innovation and partnership forward:

Here’s a snapshot of the key trends and insights covered:

• Open API Marketplace: Unlocking open innovation and streamlined workflows, going beyond just data flow to give customers the individual solutions and tools they need.
• Centralization’s Value-Add: Enabling property owners and managers to capitalize on the tools and strategies they need to streamline maintenance operations and efficiency.
• The AI Advantage: Playing a vital role behind the scenes by automating routine tasks to optimize performance while giving teams more time to focus on residents’ needs. 

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Speakers:

Ben Nowacky‍

President at HappyCo

Ben Nowacky is the President at HappyCo and leads the product development and engineering teams across North America and Australia. In this role, Ben is responsible for executing the company’s overall product strategy while ensuring business continuity and data security. He leads with a customer-first methodology and promotes alignment between the product, engineering, and go-to-market teams. Prior to joining HappyCo in 2022, Ben was the Chief Product and Security Officer at Axcient and brings more than 20 years of product and technology experience to his role.

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Jindou Lee

CEO and Cofounder at HappyCo

Jindou Lee is the CEO and Cofounder of HappyCo, a PropTech company that develops software and services to enable real-time property operations and asset management. Prior to his current role, Jindou also founded and exited two previous tech companies. Jindou graduated from the University of South Australia with a Bachelor of Visual Communications (Design) and subsequently worked for Midway Games where he led the User Interface team to work on classic titles such as Mortal Kombat, Gauntlet, and Dukes of Hazzard. Besides his love for technology, Jindou is also an avid real estate investor and enjoys spending time with his family.