Rethinking Maintenance with AI

What if your maintenance team had an assistant that never sleeps, read every report in seconds, and tells you exactly what needs your attention — and why?

That’s the vision behind Joy, HappyCo’s proprietary AI. But more than that, it’s part of a bigger shift led by HappyCo based on 5.5 million units’ worth of data and customer feedback: smarter, more human-centered technology for multifamily operations.

In this behind-the-scenes conversation, CEO Jindou Lee and President Ben Nowacky talk about one of the biggest challenges in multifamily right now: teams are drowning in data, making the struggle all the more real to find answers that actually help operations run smoother.

Their answer is Joy, AI-empowered data that literally talks back — built directly into the workflows teams already use. It helps operators zoom out to the portfolio level, zoom in on individual properties, and figure out what’s working, what’s not, and what to do next, instantly.

Because teams don’t need more dashboards… They need decisions on-demand.

Ask Joy a question — “Why is maintenance performance trending down at this property?” — and you’ll get a direct, contextual answer pulled from your own data. No SQL required. No exports. Just clarity.

“We think of it like the Iron Man suit for maintenance,” Jindou adds. “It’s not about removing people. It’s about helping them do 10x more.”

It’s a powerful vision — and one the industry is ready for. In 2025, 75% of property managers said automation is key to improving operational efficiency, yet many still rely on manual systems or fragmented tools that don’t talk to each other. (Source: Gitnux)

That’s what sets Joy apart. It’s not just smarter tech, it’s a better way to operate on a whole new level of intelligence.

Whether you’re trying to reduce turn times, surface risks before they escalate, or understand which properties are falling behind and why — Joy makes your data useful. Finally.

Want to experience more Joy? Click here.

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Jindou Lee‍

CEO and Cofounder at HappyCo

Jindou Lee is the CEO and Cofounder of HappyCo, a PropTech company that develops software and services to enable real-time property operations and asset management. Prior to his current role, Jindou also founded and exited two previous tech companies. Jindou graduated from the University of South Australia with a Bachelor of Visual Communications (Design) and subsequently worked for Midway Games where he led the User Interface team to work on classic titles such as Mortal Kombat, Gauntlet, and Dukes of Hazzard. Besides his love for technology, Jindou is also an avid real estate investor and enjoys spending time with his family.

Ben Nowacky‍

President at HappyCo

Ben Nowacky is the President at HappyCo and leads the product development and engineering teams across North America and Australia. In this role, Ben is responsible for executing the company’s overall product strategy while ensuring business continuity and data security. He leads with a customer-first methodology and promotes alignment between the product, engineering, and go-to-market teams. Prior to joining HappyCo in 2022, Ben was the Chief Product and Security Officer at Axcient and brings more than 20 years of product and technology experience to his role.