Customer Story
/
Al Angelo

Centralizing and Automating Maintenance Operations Reduces Costs and Improves Efficiencies

 
20%
decrease in damage charges
60%
of routine maintenance tasks completed same-day
3min
response time to residents who put in a work order request
20%
decrease in damage charges
60%
of routine maintenance tasks completed same-day
3min
response time to residents who put in a work order request
Unit Count
2.5K+ Units
PROPERTY Count
58 Properties
LOCATION
Vancouver, WA

Success Metrics

20%

decrease in resident damage charges

60%

of routine maintenance tasks completed on the same day

90%

of urgent maintenance tasks completed on the same day

10-minute

turnaround time to audit preventative maintenance inspections

3-minute

response time to urgent calls

*The national average maintenance visit cost is estimated at $100. Actual costs may vary due to salary and time to fix.

*The national average maintenance after-hours visit cost is estimated at $200. Actual costs may vary due to salary and time to fix.

Unit Count
2.5K+ Units
PROPERTY Count
58 Properties
LOCATION
Vancouver, WA

Key Benefits

Reduced maintenance costs and improved efficiency
Significant time savings for maintenance technicians
Better control of operational costs and spending
Dramatic increase in resident satisfaction scores
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A checkmark icon inside a purple circle

The Property Management Company

Vancouver-based Al Angelo specializes in commercial and residential property management. Family-owned and operated, the company remains a community cornerstone, committed to excellence across every area of operations. With a people-first approach, Al Angelo is redefining property management by integrating innovative technology to improve employee experiences and meet the high expectations of customers and residents.

The Situation

Al Angelo expertly balances the diverse needs of owners, onsite teams, and residents daily. With the expansion of its portfolio, the demand for a centralized hub that streamlines maintenance operations and elevates the experience for property teams, technicians, and residents became essential. In response, Al Angelo chose HappyCo to replace fragmented systems and manual processes with a responsive platform that addresses the complexities of maintenance management and meets modern resident demands.

The Solution

Al Angelo started with Happy Property to streamline maintenance operations using a centralized model. Since then, HappyCo’s intuitive software solution and services have allowed teams to seamlessly handle and organize work order requests, real-time data, and preventative maintenance inspections, significantly increasing resident satisfaction. Having a centralized and automated maintenance model allowed property managers to tailor workflows to each property's unique requirements and resident needs.

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Al Angelo Transforms Property Management with HappyCo's Centralized Approach

Balancing preventive and reactive maintenance, managing budget constraints, and ensuring effective resident communication are just a few of the challenges multifamily property managers face. Manual, time-consuming work order audits, labor-intensive inspections, inconsistent data, and disparate software solutions also lead to operational inefficiencies and increased costs.

Al Angelo faced similar challenges amidst rapid portfolio expansion, making the need to centralize and automate maintenance operations imminent. In response, Al Angelo turned to HappyCo to streamline processes, ensure data accuracy, and enhance resident communication. 

Significant Time Savings for Maintenance 

Before implementing HappyCo, Al Angelo manually audited work orders, which required considerable time and effort for maintenance teams due to extensive entry and the need to transfer work order details into spreadsheets. This often led to inaccurate data and invaluable time lost for property teams. Happy Property helped create a standardized model, streamlining and automating remote work orders while ensuring data integrity.

"HappyCo has enabled us to complete 90% of urgent tasks on the same day using task automation and dashboards, which have streamlined our operations and reduced the time spent on manual entries and audits. This has allowed our staff to really focus on maintenance, not just technology.”
- Nick Hecox, Director of Maintenance for Al Angelo

Additionally, Al Angelo grappled with labor-intensive, manual inspection processes, disorganized information, and insufficient control over maintenance tasks. HappyCo delivered a smart solution that was easy for both property teams and technicians to use. 

“We’ve noticed a significant improvement in unit turn times and resident satisfaction. HappyCo’s streamlined processes and easy access to inspection data have allowed us to identify and address maintenance issues more efficiently.”
- Jessica Bennett, Community Manager at Al Angelo 

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I was immediately drawn to HappyCo’s insights dashboard—bar charts, pie graphs, and a host of engaging charting features displayed on one marketing monitor. Unlike the static, outdated reports we were accustomed to, HappyCo offered dynamic, real-time KPIs. This wasn't just about having data; it was about making it actionable and accessible for my entire team.

Nick Hecox,

Director of Maintenance

Al Angelo

I was immediately drawn to HappyCo’s insights dashboard—bar charts, pie graphs, and a host of engaging charting features displayed on one marketing monitor. Unlike the static, outdated reports we were accustomed to, HappyCo offered dynamic, real-time KPIs. This wasn't just about having data; it was about making it actionable and accessible for my entire team.

Nick Hecox,

Director of Maintenance

Al Angelo

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Better Control of Operational Spending

For Al Angelo, what were once highly manual, time-consuming, and costly tasks quickly became streamlined workflow solutions across properties and teams. For example, resident charge disputes were time-consuming and often challenging to resolve. HappyCo helped create efficiencies by providing comprehensive reports and documentation. 

"HappyCo has saved us thousands of dollars in replacements with the documentation collected through mobile inspections. If a resident damaged a countertop, we could provide detailed inspection reports and photos taken during move-in and move-out inspections. This not only helped us recover the cost of repairs but also served as a deterrent against future damages." - Jessica Bennet, Community Manager at Al Angelo

Upon implementing HappyCo, Al Angelo noticed an immediate increase in time savings and operational efficiency while significantly improving resident satisfaction. Residents get responses to their work orders within 3 minutes of submitting them. 

“Our latest data shows an impressive average resident satisfaction score of 4.8 out of 5. Seeing such positive feedback not only bolsters our team's morale but also solidifies our commitment to maintaining high service standards."
- Nick Hecox, Director of Maintenance for Al Angelo

HappyCo helped create efficiencies in every area of property management and operations with key workflow solutions.

Reporting & Analytics 

Saves teams time with customizable, professional reports while giving property owners visibility into maintenance with detailed analytics. 

“With HappyCo, tasks and inspections are laid out, making it easy to see what needs to be done day-to-day. The most beneficial features are the inspections and preventative maintenance tasks, as they are clear and allow us to create tasks directly from the inspection forms.” 
- Christian Jones, Lead Maintenance Tech at Al Angelo 

Digital Make Ready Boards 

Minimizes unit downtime and keeps maintenance teams on track, enhancing turnaround times with digital turn boards, transparent task management, and real-time insights. 

“We have been using HappyCo as a way to consistently standardize our operations with the ability to clearly visualize all statuses and processes at a glance. The platform’s intuitive features, like conditional color coding based on status, have made a huge difference.”
- Nick Hecox, Director of Maintenance for Al Angelo

Customized Dashboards 

Collects and surfaces measurable data in real-time, identifying exactly which assets or teams need immediate support or attention. 

"Dashboards have revolutionized how we allocate resources by offering clear insights into performance metrics. This has significantly improved our staffing strategies, vacation planning, time approvals, and overall coverage."
- Nick Hecox, Director of Maintenance for Al Angelo

Call Management

Captures and responds to every missed call with an automated property management answering service that keeps residents and prospects informed. 

“Call Management allows for immediate, preferred communication methods, ensuring residents always have a direct line to us. This accessibility makes them feel appreciated and builds trust, showing residents that we're responsive and attentive to their needs behind the scenes."
- Jessica Bennett, Community Manager at Al Angelo 

Resident Communications

Make it easy to handle repair requests, ensuring issues get assigned and resolved as quickly and efficiently as possible. 

"We've seen an overwhelmingly positive reaction from our residents. They really appreciate the ability to directly message property managers and receive updates. Our maintenance techs also benefit as they can respond to queries and report back on completed work orders."
- Jessica Bennett, Community Manager at Al Angelo
20%
decrease in damage charges
60%
of routine maintenance tasks completed same-day
3min
response time to residents who put in a work order request
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20%
decrease in damage charges
60%
of routine maintenance tasks completed same-day
3min
response time to residents who put in a work order request

Maintenance Centralization Powers Results 

Centralization has been an evolving theme in multifamily operations, starting with back-office functionalities and moving on to leasing, sales, and virtual touring. Operations and maintenance have lagged in this regard, yet they represent the "Holy Grail" for achieving scalable efficiency, process standardization, and enhanced customer experiences. 

With the addition of Happy Property, Al Angelo transformed centralized operations and maintenance processes into a strategic advantage, benefiting property managers, technicians, and residents alike. By increasing productivity for onsite teams, creating happier residents, and boosting profitability, HappyCo has become an integral part of the Al Angelo team.

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20%
decrease in damage charges
60%
of routine maintenance tasks completed same-day
3min
response time to residents who put in a work order request

Al Angelo saw significant improvement in recovering charges for damage due to HappyCo’s ability to provide detailed documentation through mobile inspections. As a result, Al Angelo has clear, indisputable evidence to support its claim, while residents have transparency charges, leading to faster resolutions. Detailed photos and inspection records before and after resident occupancies save significant time on back-and-forth communication.

"HappyCo’s detailed documentation collected through mobile inspections has strengthened our ability to recover charges for damages. We now have clear, indisputable evidence to support our claims, leading to fewer disputes and higher recovery rates. In the past year, we saw a 20% decrease in damage charges."
- Jessica Bennett, Al Angelo Community Manager
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20%
decrease in damage charges
60%
of routine maintenance tasks completed same-day
3min
response time to residents who put in a work order request

Property teams save considerable time on operations and maintenance every month with HappyCo, resulting in higher productivity and allowing them to focus on resident satisfaction. 

"Switching to HappyCo, urgent work orders go to the top of the list, which helps us tackle more important issues as they arise, greatly improving our ability to manage and prioritize maintenance requests."
- Christian Jones, Lead Maintenance Tech at Al Angelo
20%
decrease in damage charges
60%
of routine maintenance tasks completed same-day
3min
response time to residents who put in a work order request
20%
decrease in damage charges
60%
of routine maintenance tasks completed same-day
3min
response time to residents who put in a work order request
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Watch the Video
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After implementing HappyCo, Al Angelo saw a positive boost in the resident experience by giving them what they value most: a speedy and accurate response. 

“HappyCo’s Call Management has allowed us to collect great insights into our performance. We’re seeing what we do well with resident satisfaction scores. We’re also responding to calls within three minutes. These are metrics I had zero access to before using HappyCo.” 
- Nick Hecox, Director of Maintenance for Al Angelo

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Please note that positions and personnel mentioned in our customer stories may change over time as individuals transition within or leave the company.