Leading Multifamily Operations Platform Helps Customers Improve Resident and Onsite Staff Experience
HappyCo, the complete maintenance centralization solution and leading residential operations platform, has partnered with Orion Property Group since 2018, supporting 6,037 units across 70 properties.
Orion Property Group, headquartered in Overland Park, KS, chose to implement HappyCo’s Happy Property Suite to streamline their day-to-day operations and make their back office processes more efficient.
Happy Property captures information from property and unit inspections, records actionable details, such as photo attachments or repair indicators, and automatically generates work orders that sync to Orion’s property management system. With these capabilities, communication between onsite teams and to corporate offices is much more seamless and visible.
There’s no need for physical paperwork to go back and forth, eliminating the risk of essential information getting lost. By using an operations solution that integrates directly with their property management system, Orion has leveled up their process transparency and ease. Both reporting and damage collections at move-out have improved as well.
“We’re in a state where we’ve effectively streamlined a lot of our workflows to be more efficient. Maintenance work orders are getting completed quicker, we have improved reporting, and we’ve eliminated unnecessary back and forth. Nothing gets lost. With HappyCo, all of our information is processed in one place, uploaded to Yardi, and then passed on to accounting - it’s really helped with our move-ins, move-outs, and collection processes.”
Mike Napovanice, President
Orion has leveraged HappyCo as an essential tool in their toolbelt to differentiate themselves from other property management companies in the area, keeping a top-notch resident experience and onsite staff satisfaction, from property managers to maintenance technicians, top of mind.
HappyCo is a real estate software company that develops mobile and cloud solutions to enable real-time operations data for property managers, asset managers, lenders, and investors. Its software suite includes market-leading condition assessment and workflow tools with in-unit data on over 3.5 million rental homes. Founded in 2011 in Adelaide, Australia, the company is privately held with a remote workforce throughout the US, Canada, and Australia.
The Orion Property Group, LLC was founded to offer a full range of real estate services to our client customers. Our core expertise is in the areas of property management, asset management, receiverships, brokerage, and commercial leasing services to our clients. Our executive team consists of experienced professionals representing every management-associated skill and professional designation. Our team has Certified Commercial Investment Managers (CCIM), Certified Property Managers (CPM), Accredited Resident Managers (ARM), Brokers, and Accounting Professionals to provide ownership and our customers the best possible service.
HappyCo is a multifamily PropTech company that develops software and service solutions to enable real-time property operations for owners, property management companies, and onsite teams. Its solutions suite includes market-leading workflow tools with in-unit data on over 3.5 million rental homes, a resident portal, and a remote maintenance workforce solution. Founded in 2011 in Adelaide, Australia, the company is privately held with a remote workforce throughout the U.S., Canada, and Australia.
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