Ep9 | Exploring Maintenance Centralization

In this value-packed episode of Exploring Maintenance Centralization, Mark-Taylor's Director of Integrated Operations Dan Regan (a.k.a. “the maintenance GOAT”) skips the small talk and delivers the real deal on pod-based maintenance. 

Backed by 20+ years experience, hard data, and "trenches in the wrenches" wisdom, he unpacks how their ION (Integrated Operations Network) transforms properties through smart pod structure and leadership. Here's the brief on their blueprint:

• Hybrid Model: Closed-door offices + appointment-only maintenance drives efficiency, while on-site techs own resident relationships
• Pod Power: Three properties, 1,000+ units, one playbook - mixing dedicated teams with floating specialists
• Leadership Shift: Service managers drop the tools and drive strategy, backed by specialized scheduling teams
• Tech Transformation: AI scheduling doubles response rates while automation keeps techs focused on what matters - service

‍

Speakers:

Trevor Riley‍

VP of Product at HappyCo

Trevor Riley is a product leader with extensive experience in the real estate and property management industries. He began his career at Vivint, a smart home company, then transitioned to Entrata, where he climbed the ranks for over a decade to become SVP of Product. Trevor took a two year break from multifamily proptech to serve as Head of Product at BiggerPockets, an online real estate investment resource and community, and has recently returned to the industry as VP of Product for HappyCo. You will most likely find Trevor in a hot tub with a good book or spending time with his wife and three boys exploring the mountains of Utah.
‍

Dan Regan

Director of Integrated Operations at Mark‑Taylor Residential

Dan Regan, Director of Integrated Operations at Mark-Taylor, has a long tenure at the organization, which is recognized as a leading developer, owner, and investment manager of Arizona's premier rental communities. In 2021, Dan assumed an elevated role focused on directing Integrated Operations Network (ION), Mark-Taylor’s integrated services that create a connected network of 5-star property management. His leadership, in partnership with on-site teams, drives the organization to be at the forefront of centralized services and innovations.

‍

‍