Ep2 | Mastering Maintenance Centralization

In this eye-opening webinar recap, HappyCo challenges conventional maintenance metrics with powerful insights drawn from analyzing data across 5.5 million units. This first installment in our new thought leadership series reveals why average completion time can be a dangerously misleading metric in property maintenance.

Key Findings:

• The Average Time Myth: While the industry claims 66% of work orders are completed within 24 hours (averaging 3.88 days), this metric often masks critical issues affecting resident satisfaction
• Preventative Maintenance Impact: Properties using HappyCo's preventative maintenance features see 25% faster resolution times and 25% fewer repeat work orders
• What Actually Drives Speed: Work order management systems (21% improvement), HVAC monitoring (18%), and smart sensors (16%) make the biggest difference
• First-Time Resolution: Focus on resolving issues completely rather than quickly, as our data shows correlation between speed and satisfaction is surprisingly weak
• AI-Powered Insights: Our models reveal that priority level, issue type, and property type predict resolution time—not property size or location

Stay tuned for our next installment exploring how make-readies impact your bottom line. Dive deeper into the data by reading this blog post from our VP of Product, Trevor Riley.

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Speakers:

Jindou Lee‍

CEO and Cofounder at HappyCo

Jindou Lee is the CEO and Cofounder of HappyCo, a PropTech company that develops software and services to enable real-time property operations and asset management. Prior to his current role, Jindou also founded and exited two previous tech companies. Jindou graduated from the University of South Australia with a Bachelor of Visual Communications (Design) and subsequently worked for Midway Games where he led the User Interface team to work on classic titles such as Mortal Kombat, Gauntlet, and Dukes of Hazzard. Besides his love for technology, Jindou is also an avid real estate investor and enjoys spending time with his family.
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Trevor Riley

VP of Product at Anchor NW Property Group

Trevor Riley is VP of Product at HappyCo with extensive experience in the real estate and property management industries. He began his career at Vivint, then climbed the ranks at Entrata for over a decade to become SVP of Product. After a stint as Head of Product at BiggerPockets, Trevor recently returned to multifamily as VP of Product for HappyCo. You'll most likely find him in a hot tub with a good book or exploring Utah's mountains with his wife and three boys.

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