Latest platform advancements empower multifamily property management companies and teams to shift from reactive tasks and siloed systems to integrated, performance-driven operations.
San Diego, CA – June 6, 2025 — HappyCo, the leader in centralized maintenance for multifamily operations, today announced a major platform expansion with its proprietary Joy AI, capital planning, remote maintenance service, and growing open API ecosystem. Unveiled at NAA Apartmentalize 2025, the latest advancements empower teams to transform reactive maintenance, manual processes, and siloed workflows into a unified, data-driven performance engine.
“AI's real value isn’t in automating what we already do – it's in seeing what we've been missing,” said Jindou Lee, CEO of HappyCo. “We trained Joy on millions of actual service records from real properties. When it tells you why Site A takes twice as long to turn units as Site B, or flags that you're about to have three HVAC systems fail next month, that's your data talking back to you.”
With over 5.5 million units on platform, HappyCo has proven that Centralized Maintenance drives real results. Operators are completing unit turns three times as fast, achieving technician-to-unit ratios as high as 1 to 170, and now scaling efficiencies even further with AI and automation that unlocks performance across every asset.
At the center of the platform expansion is Joy – HappyCo's proprietary AI that lets users ask direct questions about their operations. "Which properties are burning through the most maintenance hours?" "What's driving our high material costs this quarter?" "Why is Site A taking twice as long on unit turns?"
Native to the HappyCo platform and accessible at every level – from technician mobile apps to executive dashboards and portfolio views – Joy instantly transforms raw operational data into contextual, actionable answers.
Complementing Joy’s intelligence layer with visual performance tracking, HappyCo’s Property Profile offers a clear snapshot of operational health at the property and portfolio level – all in real-time. Each profile highlights key performance metrics, such as work order velocity, inspection quality, and make-ready progress, enabling teams to benchmark sites, identify trends, and proactively address issues before they escalate.
“HappyCo is equipping our team with the tools to foster data literacy across every level of the organization.”
Jeff Derricott, Director of Operations,
Thomas Safran & Associates.
“Operational intelligence isn’t about having more data - it’s about having the right data, clearly presented,” said Jeff Derricott, Director of Operations at Thomas Safran & Associates. “HappyCo is equipping our team with the tools to foster data literacy across every level of the organization. That foundation enables faster, smarter decisions - and our residents feel the impact. I’m especially excited about HappyCo’s new plug-in capabilities and what they mean for the future of centralization, automation, and business intelligence.”
Also announced today are new enhancements to HappyCo’s flagship remote maintenance service, Happy Force, resolving up to 9% of maintenance issues without dispatching technicians onsite. By combining AI-powered triage with experienced offsite technicians, Happy Force helps teams stay focused and efficient on high-skill, in-person work.
“With Happy Force, our after-hours calls dropped by more than 50%, which means our maintenance teams actually have peace of mind when they go home.”
John Barr, Director of Leasing and Innovation,
The Dinerstein Companies.
“With Happy Force, our after-hours calls dropped by more than 50%, which means our maintenance teams actually have peace of mind when they go home,” said John Barr, Director of Leasing and Innovation at The Dinerstein Companies. “Our technicians have the bandwidth to focus on preventive maintenance and complex projects that directly impact property performance.”
Backed by advanced features like Smart Assign for intelligent task routing, 24/7 ticket handling, and live vendor coordination, Happy Force enables centralized teams to scale service delivery, reduce burnout, and elevate the resident experience – a win-win for both operations and communities.
New integrations between Happy Property and Happy Asset Management bridge the gap between capital planning and daily operations. With HappyCo, asset managers will have the ability to push CapEx decisions directly into day-to-day maintenance workflows, creating immediate accountability and real-time budget tracking.
When a major repair gets flagged during an inspection, teams can instantly see if it's already planned for replacement, adjust timelines based on actual conditions, and update budgets with real costs rather than estimates. With HappyCo, capital planning becomes real-time operational planning.
Building on its commitment to bring interoperability and flexibility to multifamily operations, asset management, and resident services, HappyCo's Plugin Marketplace continues to expand its open API ecosystem to further enable centralized operations with zero vendor lock-in.
“Every property management company has a different tech stack, and that's not changing,” said Ben Nowacky, President at HappyCo. “What we can change is eliminating the friction between platforms with AI built for maintenance operations. When your systems can coordinate with vendors, sync property data, and streamline resident communications automatically, you can stop spending time on manual data entry and start focusing on what drives NOI.”
With no-cost integrations now live with Moved, Wreno, Source7, Thumbtack, and SWTCH, plus early access integrations with Rently, REBA, Synco and more launching soon, customers can streamline and customize their tech stack while eliminating duplicate data entry across properties.
See your data come to life with HappyCo at NAA Apartmentalize 2025. Visit Booth #1707 to experience Joy, explore Property Profiles, see capital plans in action, and learn more about HappyCo’s Plugins Marketplace. To schedule a demo, visit happy.co/naa-2025 and learn more at happy.co.
Lindsey Henn, HappyCo PR
E: lindsey.henn@happy.co
M: +1 (626) 893-42298
