HNN Communities Saves Time & Costs on Maintenance Operations with HappyCo
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HNN Communities is a leading multifamily and affordable housing property management company, managing over 9,000 units. Providing high-quality, affordable housing with well-maintained properties, community amenities, and responsive services, their team focuses on sustainability and community engagement to create vibrant, inclusive communities.
Manual work orders led to a lack of real-time insights at HNN Communities, resulting in slow response times, delayed decision-making, and inefficient resource allocation. These issues created inconsistent processes across properties, varying resident experiences and highlighting the need for a comprehensive, resident-focused solution.
HNN Communities chose Happy Asset to streamline and automate operations, improving efficiency and budget forecasting. With real-time data collection and an intuitive interface enabling faster decision-making, HappyCo optimized resource allocation. This helped HNN achieve data-driven asset intelligence–all while delivering an exceptional resident experience.
HNN Communities' partnership with HappyCo began during the COVID-19 pandemic when property managers faced unprecedented challenges. Social distancing, new safety protocols, and residents spending more time at home created a complex operating environment. HappyCo's flexible platform allowed HNN Communities to quickly implement and communicate new safety measures across their properties from one central location.
As the crisis subsided, new challenges emerged. The industry and resident expectations had evolved, making efficient, data-driven operations crucial. HappyCo's platform adapted to meet these needs, offering real-time data collection, standardized processes, and an intuitive interface. For HNN Communities, this meant reduced administrative burden, automated tasks for streamlined maintenance, and centralized data for empowered decision-making.
“With task automation, you can very quickly move through the list and, with just one click, assign work directly to a technician's device. HappyCo gets that information into their hands instantly instead of losing time driving back and forth to offices.”
Steve Jones
Executive Maintenance Manager
HNN Communities
“With task automation, you can very quickly move through the list and, with just one click, assign work directly to a technician's device. HappyCo gets that information into their hands instantly instead of losing time driving back and forth to offices.”
Steve Jones
Executive Maintenance Manager
HNN Communities
When HNN Communities sought to modernize their maintenance operations and overcome fragmented, manual processes, they knew they needed a comprehensive solution to meet their properties' ever-evolving needs. Seeing success with HappyCo through the pandemic, HNN Communities continued to tap into the benefits of a centralized approach.
Integrating HappyCo's mobile-enabled platform meant HNN Communities had the digital transformation, process automation, and data-driven decision-making capabilities needed to streamline maintenance operations that translated to superior customer experience. Steve Jones, Executive Maintenance Director at HNN Communities, underscores these key benefits:
Real-time data collection allowed HNN Communities to respond to market conditions at the portfolio and property levels.
“What I love most about HappyCo is the efficiency it provides our teams. It gives us the ability to access the information needed to make the right decision at the right time.”
HNN Communities saw significant efficiency gains after replacing manual processes with HappyCo's centralized digital workflows.
“We went from 'I just saved hours today' to 'I saved a whole day's worth of time.' HappyCo allowed us to streamline many of the small interactions that should've been five minutes but often turned into 20-30 minutes.”
Real-time visibility allowed HNN Communities to optimize its staffing resources at any moment by identifying priority areas and reallocating staff where needed across its portfolio.
“Before HappyCo, our maintenance supervisors spent an hour or more manually sorting through stacks of papers to assign tasks. With HappyCo's task management system, they can quickly move through a list of tasks and assign them directly to the technicians with the click of a button. They don't even have to come into the room.”
Accurate, timely information eliminated the guesswork, enabling HNN Communities to make more informed decisions for budget allocations and property improvements.
“With photographic evidence and real-time dashboards, we now have concrete proof of our efficiency gains. We can show owners that tasks that once took 72 hours now take less than 24. This level of certainty and transparency in demonstrating our improved profitability is huge.”
Real-time work order updates and emergency service management contributed to higher resident satisfaction and retention.
“Positive interactions with residents, specifically in maintenance, drive retention. People stay in apartments when their service requests are answered promptly and repairs are done correctly. HappyCo helps us hit these key points consistently.”
HappyCo continues to anticipate and address emerging operational challenges, helping customers centralize maintenance with automation and AI-powered tools. As the industry evolves, so does HappyCo, helping property teams work smarter and more efficiently. With the recent introduction of its open API marketplace, HappyCo demonstrates a strong commitment to future-proofing property management operations.
"We wanted a solution that would grow with us and adapt to our changing needs," added Jones. "With HappyCo, we not only found a platform that met our current requirements but one that continues to evolve, helping us to anticipate the future of property management."
To learn more about the HappyCo solutions HNN Communities used to achieve maintenance operations success, head here.
“With HappyCo, we not only found a platform that met our current requirements but one that continues to evolve, helping us to anticipate the future of property management.”
Steve Jones
Executive Maintenance Manager
HNN Communities
“With HappyCo, we not only found a platform that met our current requirements but one that continues to evolve, helping us to anticipate the future of property management.”
Steve Jones
Executive Maintenance Manager
HNN Communities
Please note that positions and personnel mentioned in our customer stories may change over time as individuals transition within or leave the company.
Steve Jones serves as the Executive Maintenance Director at HNN Communities, overseeing all maintenance operations across the organization's property portfolio. He ensures properties meet high standards of quality, safety, and efficiency. Steve's expertise in developing and implementing maintenance strategies enhances property values and resident satisfaction. His leadership significantly contributes to HNN Communities' reputation for providing well-maintained, comfortable living environments.
Please note that positions and personnel mentioned in our customer stories may change over time as individuals transition within or leave the company.
HNN Communities is a leading multifamily and affordable housing property management company, managing over 9,000 units. Providing high-quality, affordable housing with well-maintained properties, community amenities, and responsive services, their team focuses on sustainability and community engagement to create vibrant, inclusive communities.
