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Calculating the ROI for Mobile
Inspections in Multifamily

The Business Case for Moving to a Modern Mobile Inspection Platform

Apartment management involves several operational processes requiring inspections to track property conditions during Move-In/Move-Out, but also daily and weekly checks like lighting, fire prevention, playground safety, maintenance, and more. Many operators still use paper-based inspections, which highly limits the ability to track trends globally or access information instantly.

Moving off paper inspections should be a priority for any Apartment executive because the ROI is substantial, but turning to a legacy software provider for a real-time mobile solution is not a good investment.

Paper Inspections
Legacy Software
Demo

Modern Mobile Inspections  vs. Paper Inspections

Incremental top-line revenue and bottomline improvements add up substantially when multiplied across your Multifamily portfolio. A modern mobile inspection solution returns significant ROI over paper inspections: from higher damage charges to faster unit downtime and more efficient labor to lowering your legal liability to higher preventative maintenance compliance that ensures your sustainability initiatives don’t leak your capital investment dollars.

$1.1M+ Recurring Annual ROI for 10K+ UNITS

Segment

TOP 50

51-100

101-200

201-300

301-400

401-500

501-600

601-750

751-1000

1001-2000

47,511
32,000
20,000
13,000
10,078
08,500
07,143
05,824
04,500
02,595
0

Median Units

Annual Recurring ROI

$5,303,219

$1.1M+ Recurring Annual ROI for 10K+ UNITS

Segment

TOP 50

47,511

Median Units

Segment

51-100

32,000

Median Units

Segment

101-200

20,000

Median Units

Segment

201-300

13,000

Median Units

Segment

301-400

10,078

Median Units

Segment

401-500

8,500

Median Units

Segment

501-600

7,143

Median Units

Segment

601-750

5,824

Median Units

Segment

751-1000

4,500

Median Units

Segment

1001-2000

2,595

Median Units

Annual Recurring ROI

$5,303,219

Damage Recovery ROI
Unit Downtime ROI
Labor Savings
Preventative Maintenance ROI
Legal Avoidance
Paper Savings

Damage Recovery ROI
Unit Downtime ROI
Labor Savings

Preventative Maintenance ROI
Legal Avoidance
Paper Savings

Request Your Custom ROI Analysis & ROI eBook

For owners or operators with 1,000 or more units

“We’ve seen about a 10% increase in our average damage charge and it’s not because we’re charging more; it’s because we’re actually being more consistent in doing our inspections.”

Edward Leigh • VP Property Operations,
Equity Residential

Customer Story

“The time-savings is substantial. Before HappyCo, turning a unit required multiple visits from onsite staff to assess repair and replace requirements, and then determine the best course of action. With HappyCo, they log right into Happy Manage and see any inspection photo, eliminating those extra visits.”

Rae Schnabel • Director of Sustainability
and Special Projects Coordinator,
Maxus Properties

Customer Story

“Prior to using HappyCo for our Due Diligence walks, it was taking our teams on average 5 minutes to inspect a single unit and it required two people — one to inspect while the other person recorded everything using a clipboard. Now, we only need one person and it takes on average just 45 to 90 seconds per inspection. So the time savings is phenomenal, which is really critical when it comes to acquisitions.”

Zach Baker • Senior Manager
Technical Services,
Harbor Group Management Company

Customer Story

“We’ve saved thousands of hours and more than $100,000 annually with HappyCo. Happy Inspector eliminates unnecessary clerical work that our inspectors previously performed. And with inspection compliance up 46%, we’ve improved resident satisfaction for our property management services as well.”

Kenny Holtz •
Director of Residential Services,
Yellowstone Club

Customer Story

“HappyCo helps us from a liability standpoint. It really helps the residents’ peace of mind — for example with mold inspections, residents see us entering data into a system instead of just chicken scratches on a piece of paper. They can sign the inspection if they want. They get emailed copies after we’re done with it, so they get that constant interaction from us.”

Anthony Crafton •
Lead Maintenance Manager,
Maxus Properties

Customer Story

Modern Mobile Inspections  vs. Legacy Software

While your legacy software provider may excel at enterprise desktop and server applications, the engineering skills required for mobile development are entirely different. And building mobile applications on top of old tech stacks most often results in a poor experience with limited flexibility or real-time capabilities. That’s why choosing a legacy software provider for a real-time mobile solution is not the best investment due to issues with poor user adoption, long deployments, higher initial training costs and higher ongoing operating costs.

$909K+ Recurring Annual ROI for 10K+ UNITS
and $828K 1X ROI

Segment

TOP 50

51-100

101-200

201-300

301-400

401-500

501-600

601-750

751-1000

1001-2000

47,511
32,000
20,000
13,000
10,078
08,500
07,143
05,824
04,500
02,595
0

Median Units

One-Time Gross ROI

$3,668,130

Annual Recurring ROI

$4,271,428

First Year ROI

$7,939,558

$909K+ Recurring Annual ROI for 10K+ UNITS and $828K 1X ROI

Segment

TOP 50

47,511

Median Units

Segment

51-100

32,000

Median Units

Segment

101-200

20,000

Median Units

Segment

201-300

13,000

Median Units

Segment

301-400

10,078

Median Units

Segment

401-500

8,500

Median Units

Segment

501-600

7,143

Median Units

Segment

601-750

5,824

Median Units

Segment

751-1000

4,500

Median Units

Segment

1001-2000

2,595

Median Units

One-Time Gross ROI

$3,668,130

Annual Recurring ROI

$4,271,428

First Year ROI

$7,939,558

Damage Recovery ROI
Unit Downtime ROI
Labor Savings
Preventative Maintenance ROI
Legal Avoidance
Ongoing Operating ROI
One Time Opportunity Cost
One Time Training & Deployment

Damage Recovery ROI
Unit Downtime ROI
Labor Savings
Preventative Maintenance ROI

Legal Avoidance
Ongoing Operating ROI
One Time Opportunity Cost
One Time Training & Deployment

Request Your Custom ROI Analysis & ROI eBook

For owners or operators with 1,000 or more units

“I find that a lot of Multifamily products out there have been designed for engineers, while the HappyCo product is super intuitive, and one of the only tools I’ve found that people can just pick up and use.”

Briant Carcamo •
Business Operations Manager,
Steadfast Management Company

Customer Story

“Compared to other software programs, HappyCo was very, very easy to implement. From the time that we signed the contract with HappyCo, it took about a week for them to set up all of our properties on the program.”

Alex Cuenca • OPS Operations Analyst,
Maxus Properties

Customer Story

“We were able to roll out the product to all of our users in a fairly short period of time. We just got them together and in about a 45 minute training session, we were able to give them all the tools that they needed to be able to do these inspections.”

Edward Leigh • VP Property Operations,
Equity Residential

Customer Story

“We were worried that it was going to be a difficult process because it was a new program to us, but it was easy to learn. It probably takes about 5 to 10 minutes to train someone on how to use the Happy app. We had one webinar and the whole staff just took off and started doing the inspections.”

Kara Sundqvist • Training and
Quality Assurance Manager,
Tarragon Property Services

Customer Story

“To learn the software and train my staff took a day. It was pretty quick for us. Once we got it going, to actually show my leasing staff and maintenance guys how to use it, it was literally you open the app, click some buttons and follow the steps — it’s really easy.”

Zach Moreland • Property Manager,
Maxus Properties

Customer Story